Team Lead, Relationship Management at Krisbeeg Enterprise

Brief

• The job holder will be responsible for the generation of credits/loans for diversified clients, monitoring the credit facilities until it is fully liquidated and maintaining professional customer service.
• The role requires an understanding of credits and good attention to detail in order to identify and mitigate potential risk elements in each loan application.
• Ultimately, the staff will be required to ensure that his/her area of responsibility meets and exceeds the expectations of our business.

Key Responsibilities

• Provide leadership to assigned team members.
• Generate loan assets to achieve the team’s monthly disbursement target.
• Ensure timely and accurate forecasting of pipeline deals and report the same on a weekly basis.
• Craft and continuously fine-tune our product management process. Develop new products, generating new business opportunities, by performing market research to identify customer needs/trends and opportunities
• Ensure compliance with KYC documentation in account opening and transaction documentation in line with the defined operations policy.
• Provide input to the formulation of the yearly business planning cycles.
• Know, interact and participate in SME seminars and campaigns; in order to ensure an understanding of customers’ needs and rightly position Orange One in the minds of these key customer groups
• Work closely with internal Communications Department to design marketing materials such as brochures, fliers, videos and blog posts.
• Arrange and supervise the effective distribution of marketing materials
• Organize customer engagement forums on topical issues.
• Ensure prompt attention to clients’ requests and maintain professional relations with all customers.
• Review loan requests, collate and review all relevant supporting documents and prepare facility approval memos
• Monitor the portfolio repayment schedule and ensure reminder emails are sent at least one week before the repayment date.
• Ensure all security instruments are received from customers and deposited with Customer Service or Legal as may be applicable.
• On a weekly basis, request for cheques to be logged and follow up on repayments, to ensure payments are remitted as at when due.
• Ensure prompt attention to clients’ requests and maintain a professional relationship with all customers.
• Ensure customer files and databases are updated with all relevant correspondence.

Qualifications

• B.Sc or HND in Marketing, Business Admin, Finance
• Minimum of 5 years of working experience in a relatable field at the most(at least 1 year in a Finance Company)
• Highly motivated and target driven with a proven track record in sales
• Good online marketing skills
• Excellent Leadership skills
• Strong project management skills:
• Should be able to work in an agile environment and must be tech-savvy
• Excellent presentation skills and familiar with Microsoft Office suites
• Good Relationship management skills and demonstrate the capacity to communicate effectively with clients and team members.
• Excellent selling, communication, and negotiation skills
• Great attention to detail and good administrative skills
• Bachelor’s degree in Sciences/Social Sciences or MBA with emphasis on Finance.
• Proficient in the use of Microsoft Office packages (especially Excel and PowerPoint).