Team Lead Helpdesk at Rainoil Limited

• Microsoft Power Platform: Skilled in Power Apps (Canvas & Model-Driven), Power Automate, Virtual Agents.
• Dataverse: Managing tables, relationships, security roles, and data policies.
• Environment Management: Creating, configuring, and maintaining Power Platform environments.
• Security & Permissions: Handling user roles, security groups, DLP policies, and conditional access.
• Governance & Compliance: Establishing naming conventions, data classification, and auditing policies.
• App Lifecycle Management (ALM): Managing app deployment using Power Platform pipelines, Azure DevOps, and Git.
• Monitoring & Analytics: Utilizing Admin Center, CoE Starter Kit, and Compliance Center for performance and usage insights.
• Troubleshooting: Diagnosing and resolving app, flow, connector, and access issues.

Requirements

 Experience

• 3–5 years of hands-on IT support experience.
• At least 1–2 years in a supervisory or lead role in a helpdesk or IT support

 Process & Governance Knowledge

• Familiarity with ITIL processes (incident, request, problem management).
• Understanding of asset management, access control, and cyber hygiene.
• Experience conducting regular team reviews and performance reporting.

Responsibility

• Power Apps & Power platforms
• Technical support & Issue resolution
• User Support Training
• Hardware & Software Management
• Network & Connectivity support
• System monitoring & Maintenance
• Documentation & Reporting
• IT Policy Enforcement
• Collaboration & Escalation