Customer Service Officer (Showroom) at Fort Knox Group

Key Responsibilities

• Welcome and attend to walk-in customers in a friendly and professional manner.
• Respond promptly to customer enquiries via phone, email, and in person.
• Prepare quotations and maintain accurate customer records.
• Process petty cash transactions and generate basic reports.
• Handle customer complaints and resolve issues efficiently.
• Maintain a clean, organized, and welcoming showroom environment.
• Support other administrative and customer service activities as assigned.

Requirements

• Minimum of HND/Bachelor's Degree in any relevant discipline.
• At least 2 years' experience in customer service, front desk, showroom, retail, or another customer-facing role.
• Proficiency in Microsoft Excel, including the use of formulas such as SUM, IF, percentage calculations, and other basic financial computations.
• Proficiency in Microsoft Word and Microsoft Outlook.
• Experience using spreadsheets for quotations, petty cash, and reporting.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Friendly, confident, and customer-oriented personality.
• Strong interpersonal and relationship management skills.
• Excellent problem-solving and complaint-resolution abilities.
• Ability to multitask and work effectively under pressure.
• Professional telephone etiquette.
• Strong attention to detail and organizational skills.