IT Support Analyst at BDO Professional Services

RESPONSIBILITIES

• first and second level user support general IT issues.
• Diagnosing resolving hardware. software and end users' IT issues.
• Repair and maintenance of faulty workstations. laptops, and
• Installation and configuration of cäent operating systems. applications and user accounts fcy
• Troubleshooting network infrastructure that may arise at any time and liaising With ISP to major network Outages.
• Maintain endpoint security through antivirus management. firewall administration, and regular updates.
• Management Of the website using Kentico Managernent System.
• Installation of software updates and patches using the Manage Engine Agent
• IT asset inventory management, system purchases, and license management.
• Daily Server backup on NAS Storage and maintenance. and maintain meeting room and Systems.
• Document IT processes, Systems. and maintenance activities.
• Other responsibilities assigned by next level manager.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 4 years of experience in IT Support, Helpdesk Operations, and Technical Troubleshooting roles
• Strong Office 365, Microsoft Cloud
• Platform experience.
• Advanced knowledge Of hardware/software, applications, network. printers, and operating System software.
• Must be able to work independently with minimal supervision and as part Of a team. proven experience in IT Support, Helpdesk
• Operations, and Technical Troubleshooting.
• Strong understanding Of networking, server infrastructure, and IT hardware technologies.
• Hands-on experience with Helpdesk Support systems and ticket management
• Excellent problem-solving and communication skills
• Strong interpersonal skills and customer experience, as this position Will have a lot Of direct client support.
• Strong documentation, reporting, and analytical skills.
• Proficiency in Microsoft Office applications
• Strong attention to detail and commitment to service excellence
• Cisco, ITIL, Microsoft certifications will be an added advantage.