Team Lead, Card and Switching at Sterling Bank

Job Summary

• Responsible for ensuring robust and efficient e-Channels platforms for SAF business operations, which includes Cards Solutions support e.g. VISA/Master/Verve; administration and support of e-Payments solutions for SAF

Job Description

• Manage information technology function for e-operations, Digital & transactional banking and Strategy.
• Ensure alignment of IT strategy with short and long-term business goals.
• Be the champion for business enablement, service & process transformation and cost efficiency
• Develop Cost efficiency/revenue generation initiatives
• Capacity planning for improved productivity and business growth  
• Manage and lead teams of technical staff, managing and supporting multi-systems and utilizing technology that is optimized for the Bank
• Ensure delivery and management of technology projects and solution life cycle
• Manage and oversee project implementation within the budget and set time frames
• Manage the operation, implementation and support of Core Banking Peripherals (EFT Interface), electronic channels and specialized applications
• E-channels resilience/cycle time to resolve problems or issues
• Provide technology enablement for users, branches, ATMs and electronic delivery channels
• Customers experience on e-Channels
• Management of technology systems and service providers in line with SLA
• Minimize revenue leakages through automation of manual processes
• Influence Compliance to bank’s policies and regulatory requirements with respect to payments and cards transactions and enabling systems
• Prepare budgets for the unit
• Ensure effective partnership with stakeholders within Technology, within the Bank and external

Job Experience

• Minimum of 4 years or more post qualification experience in information technology with at least 3 years’ experience in senior IT management functions