Supermarket Store Manager at Lorache Consulting Limited

Job Summary

• Store manager or assistant in Supermarket Retail industry, is responsible for leading a team of Sales Associates to assist customers in their shopping needs.
• Their duties include hiring and training qualified store employees, taking inventory of products or placing orders as needed and helping Sales Associates handle customer questions or complaints.

Responsibilties

• Manage store operational requirements by scheduling and assigning employees
• Recruit, select, orient and train employees
• Maintain results by coaching, counseling and disciplining employees
• Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and existing customers
• Ensure availability of merchandise and marketing products in store
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about inventory control
• Analyze sales figures, forecast future sales and interpret trends to facilitate planning
• Ensure standards for quality, customer service, and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives, and other pertinent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Requirements

• Have a Bachelor's Degree in any subject
• Have at least five years' experience in Store manager or retail and one year experience in leadership
• Are able to motivate a team, delegate work fairly, and contribute as a team player
• Have a relentless commitment to delivering customer service excellence and building strong customer relationships
• Can show knowledge of budgeting, marketing, strategic planning, and vendor relationship management
• Have sound knowledge of technology products and the current retail environment
• Consistently deliver results and have first-class sales skills
• Are highly organized and able to communicate well both verbally and in writing.