Study Centre Digital Branch Manager at Mercatura Online Technology

Job Summary

• We are seeking smart, responsible and diligent digital branch managers who will work hybrid, establish and manage our study centres.

Responsibilities

• Drive the performance of the Branch in line with the targets set by the organisation.
• Generate leads, recruit and manage staff members.
• Drive student enrolments and supervise course coordination.
• Initiate and coordinate the development of the Branch’s strategies and marketing plans.
• Prepare and implement plans for growing client and student base.
• Identify new tech instructors in areas that needs reinforcement.
• Network with all potential clients in own locality to increase the customer base.
• Manage and deepen relationships with existing and prospective students.
• Develop and manage a high level of customer relationship management standard at the branch.
• Work with CRM staff members assigned to you and develop a workable structure for the branch.
• Ensure to have effective CRM tools to improve communication with customers and students.
• Ensure efficient service and maintenance of relationships with customers and students.
• Create and sustain a team culture that encourages others to provide the quality of service essential to high performance.
• Ensure the branch operating cost is within approved budget.

Requirements

• First degree in any discipline.
• Tech certification is an added advantage.
• Knowledge of school operations/services/products
• Knowledge of e-learning and tech academic policies and procedures.
• Undergo student registration drive in the recruitment process to demonstrate your knowledge of tech education.
• Undergo customer relationship manager training and test during the recruitment process.

Skills:

• CRM tool skills
• Customer management skills
• Business development/sales skills.
• Strategic/Business/sales planning skills.
• Video training and presentation skills
• Adaptability/Flexibility
• Assertive, Attentive to detail, Customer focus, Confident
• Building Effective Teams as required
• Motivate staff members
• Ability in Multi-tasking, Negotiating, Networking and Managing Relationships
• Ability to comprehend, oral and written Communication.