Student Support Executive at BlueSlip

JOB DESCRIPTION OF STUDENT SUPPORT EXECUTIVE

PURPOSE

• To provide an effective and customer-focused frontline support service to students.
• To deliver efficient and professional information, advice and support to meet the needs of students on academic issues.
• To provide a seamless referral service to specialist services.

MAIN RESPONSIBILTIES

• Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally.
• Identify important or urgent issues and ensure that they are escalated appropriately to the relevant units.
• Provide information, advice and support to students on academic issues through structured sessions and informal drop ins.
• Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support.
• Maintain appropriate records and management information statistics in relation to the school, and facilitate information sharing to ensure effective service delivery.
• Prepare and disseminate a range of information and guidance materials, workshops and events for students including: face-to-face, telephone, paper and online.
• Develop appropriate and effective ways of communicating with students.
• Maintain a working knowledge and understanding of policies, issues and legislation relating academic issues.
• Collect and review feedback from students by appropriate means, as part of the continuous quality improvement plan.

QUALIFICATIONS

• BSc in any social science field or related
• MBA is compulsory and advantageous
• A Female is preffered

EXPERIENCE

• Cognate work experience of 5 -7 years.
• Experience of delivering high quality customer services, with the demonstration of a strong understanding of how to respond to differing stakeholders’ needs.
• Experience of developing good working relationships (e.g. partnerships) with colleagues from different parts of a company, showing understanding of the interdependencies that affect the work of other staff/teams in the organisation.

SKILLS & ABILITIES

• Ability to prioritise workloads in the face of conflicting demands, using own judgment to ensure the work is completed to time and deadline.
• Evidence of ability to provide a high level of all of the following: professional judgment, confidentiality, diplomacy, cultural awareness and sensitivity, when liaising with staff, students and other key stakeholders.
• The postholder must have an appreciation and general understanding of the Data Protection Act, Safeguarding legislation, the Equality Act and Codes of Ethics for confidentiality.
• The Ability to work within a team.
• Candidates should be self-starters, have energy and enthusiasm for education and an educational environment and be able to work with a wide range of people, often under pressure