Strategy and Process Improvement Officer at Eta-Zuma Group W/A Limited

Job Summary

• The Strategy and Process Improvement Officer is responsible for identifying, analyzing, and implementing strategic and process enhancements to optimize organizational performance. 
• This role involves collaborating with various departments to streamline workflows, improve efficiency, and support the achievement of strategic goals.

Key Responsibilities

• Implement strategies to improve the efficiency and effectiveness of the organization’s business processes.
• Identify and analyze process bottlenecks and recommend solutions.
• Develop and maintain process maps, frameworks, communication models/procedures etc.
• Create awareness and provide training to staff on new/improved strategies, processes, and systems of EZM and client companies.
• Monitor and track the implementation of process improvements.
• Create documents and briefing materials that clearly and succinctly communicate analysis results and recommendations to senior management and the executive team.
• Assist in the strategy development process with a customer-focused orientation, effective communication, and emphasis on relationship management.
• Employ strategic tools and frameworks, and a learning and evaluation approach to develop and assess options, ensure logical reasoning, and challenge assumptions.
• Support the strategy implementation planning process
• Support data analysis, including basic manipulation of quantitative and qualitative data and working with relevant officers to develop analytic insight on strategic and process performance.

Required Skills and Qualifications

• Bachelor's Degree in Economics / Sciences / Engineering, or any of the Business / Social Sciences / Management Sciences discipline.
• 3 years proven experience in strategy development, process improvement, or related field.
• Competencies in governance and performance management.
• Forecasting and budgeting.
• Ability to handle goal setting, performance KPIs, performance measurement, quantitative and qualitative measurements.