Store Manager at HR-on-Wheels

Purpose of the Job:

The Store Manager is responsible for the overall operation and performance of the store. The role focuses on maximizing sales, ensuring excellent customer service, managing staff, and maintaining a smooth and efficient store environment.

Key Responsibilities:

• Develop and implement strategies to increase sales and meet revenue goals.
• Plan and execute promotional events or marketing campaigns.
• Monitor industry trends and competitors to identify opportunities for growth. 
• Create a welcoming and positive environment for customers.
• Address customer inquiries, concerns, and feedback promptly and professionally. 
• Train staff to deliver exceptional customer service. 
• Schedule employees and manage work routines to ensure adequate coverage during peak hours. 
• Conduct performance evaluations and provide constructive feedback.
• Stay informed about market trends, customer preferences, and competitor activities to make informed business decisions. 
• Implement and enforce safety measures to protect customers, staff, and store assets.

Requirements:

• Minimum academic qualification of HND/BSc in business administration or any related discipline.
• Minimum of 2-3 years of proven work experience in a managerial role.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team. 
• Excellent communication skills, both written and verbal. 
• Knowledge of health and safety regulations and food handling practices. 
• Familiarity with inventory management and ordering processes.
• Ability to work in a fast-paced environment.
• Must be able to collaborate effectively with team members and stakeholders.

Competencies and Skills:

• Leadership Skills.
• Problem-Solving Skills.
• Effective Communication Skills.
• Interpersonal Skills.
• Adaptability.
• Excellent Analytical Skills.
• Exceptional customer service Skills.
• Attention to Detail.
• Proactiveness.
• Ability to thrive in a fast-paced, dynamic environment.