Stock Controllers at M-KOPA

• As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.

Main Responsibilities
Sales Team Support

• Support sales of Upgrade Phones
• Issuing and allocating stock and sales material to sales team
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team

Stock Management

• Receiving stock
• Issuance of stock to customers and sales team working in the shop
• Reverse logistics for returns on a strict schedule without a miss
• Tracking inventory movement and issuance, ensuring it is up to date

Customer Service and Diagnostics

• Supporting customer phone repairs through M-KOPA elected repair partners
• Giving M-KOPA standard customer experience to all customers who walk into the shop, attending to all their requests
• Performing device swaps and cancellations

Requirements
Education:

• Diploma/Degree, tertiary training in customer service

Experience:

• Working in front office, customer care, or sales
• Computer knowledge

Required Skills:

• Must be ready to serve dutifully in a field with dynamic requirements
• Excellent people relations skills with empathy and patience
• Good in written, spoken, and informal communication; must be a good listener who is happy to give relevant information to customers