Fresh Jobs at M-KOPA

Role Summary

• The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving operational excellence and business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational excellence expertise, leading high-impact transformation initiatives while serving as an incubator for new business lines and verticals.

What You'll Do
Strategic Business Support

• Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
• Manage MNO & OEM relationships, review partnership performance, and address operational partnership issues
• Monitor marketing performance and ensure alignment with acquisition and retention objectives; review marketing activities and ensure brand consistency across channels
• Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
• Drive data-driven decision making through advanced analytics, performance modelling, and predictive insights
• Provide interim senior leadership during transitions, organizational changes, or strategic pivots

Cross-Functional Operational Excellence & Performance Optimization

• Conduct where required deep-dive operational assessments across key functions, including Customer Care, Retail & Logistics, Customer Retention, and Sales to diagnose inefficiencies and performance gaps
• Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
• Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
• Lead regional implementation and monitoring of fraud prevention strategies in coordination with the global Center of Excellence
• Optimize cross-functional processes and eliminate operational silos to enhance overall business performance

Project Leadership & Innovation Incubation

• Manage critical strategic projects, including new product launches, market expansion initiatives, and Friends & Family programs.
• Lead incubation and development of new business lines and revenue verticals for Nigeria operations
• Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
• Drive innovation strategy, new revenue stream development, and change management at the senior leadership level.

What You'll Need

• Bachelor's degree in business administration, Operations, Project Management, or related field.
• 7-10 years of progressive experience in senior management, transformation, or general management roles.
• Strong background in business intelligence, analytics, and data-driven decision making
• Proven track record leading large-scale business transformation and operational excellence initiatives.
• Experience in new business development, product incubation, or strategic project management.
• Track record of driving results in fast-paced, customer-centric environments
• Excellent communication and leadership skills.

Key Competencies

• Senior-level strategic thinking with strong execution capabilities
• Business transformation and operational excellence expertise at enterprise scale
• Executive presence and ability to influence and lead at all organizational levels
• Advanced commercial acumen with revenue optimization experience
• Change leadership and complex program management at the senior leadership level

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What You'll Do

• At M-KOPA, you'll lead user research from discovery to delivery, transforming customer insights into product strategy. Our Customer Insights team owns research end-to-end – from study design to executive presentations. Join us in combining cutting-edge research methodologies with purpose-driven work that makes digital and financial inclusion possible across Africa.

Your Environment 

• Research Methods: Qualitative research methodologies, in-depth interviews, usability testing
• Data Tools: Research design frameworks, data synthesis protocols, visualization tools
• Markets: Nigeria-based, supporting Kenya, Uganda, Ghana, South Africa
• Stakeholders: Product teams, executives, cross-functional partners

Our Research Approach 

• Evidence-based decision making that directly influences product strategy
• Systematic data synthesis frameworks for actionable insights
• Multi-market research expertise across diverse African contexts
• Collaborative approach with product and business teams
• Research standards that ensure rigour and consistency

What You Need

• The Research Lead will run user research from start to finish, based in Nigeria and supporting all M-KOPA markets, to generate clear insights that guide product and experience decisions.

Required Experience:

• Strong qualitative research methodologies, research design, and UXR data reporting with at least 2 years experience in User Experience Research
• Expertise in conducting in-depth interviews and usability testing
• Experience designing robust research studies with clear methodologies and sampling strategies
• Proven ability to transform raw research data into strategic recommendations

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• As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.

Main Responsibilities
Sales Team Support

• Support sales of Upgrade Phones
• Issuing and allocating stock and sales material to sales team
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team

Stock Management

• Receiving stock
• Issuance of stock to customers and sales team working in the shop
• Reverse logistics for returns on a strict schedule without a miss
• Tracking inventory movement and issuance, ensuring it is up to date

Customer Service and Diagnostics

• Supporting customer phone repairs through M-KOPA elected repair partners
• Giving M-KOPA standard customer experience to all customers who walk into the shop, attending to all their requests
• Performing device swaps and cancellations

Requirements
Education:

• Diploma/Degree, tertiary training in customer service

Experience:

• Working in front office, customer care, or sales
• Computer knowledge

Required Skills:

• Must be ready to serve dutifully in a field with dynamic requirements
• Excellent people relations skills with empathy and patience
• Good in written, spoken, and informal communication; must be a good listener who is happy to give relevant information to customers

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Key Responsibilities

Financial Reporting & Compliance

• Lead the preparation and maintenance of comprehensive financial records ensuring complete accuracy and regulatory compliance
• Drive timely month-end and year-end close processes, meeting all reporting deadlines
• Monitor, analyze, and reconcile general ledger accounts with meticulous attention to detail
• Support both internal and external audits by providing thorough documentation and insights
• Ensure full compliance with IFRS and local regulatory requirements

Financial Controls & Operations

• Design, implement, and continuously improve financial controls and procedures to safeguard company assets
• Lead process optimization initiatives to enhance operational efficiency and accuracy
• Maintain robust internal control frameworks aligned with best practices
• Conduct regular reviews of financial processes to identify improvement opportunities

Treasury & Cash Management

• Oversee comprehensive cash flow forecasting and treasury operations
• Optimize liquidity management strategies to support business growth
• Maintain and strengthen banking relationships across multiple jurisdictions
• Support financial risk management initiatives and investment activities
• Ensure efficient working capital management

Accounts Payable & Vendor Management

• Manage end-to-end vendor payment processes ensuring compliance with procurement policies
• Oversee timely and accurate processing of invoices and expense claims
• Implement vendor management best practices and payment optimization strategies
• Maintain strong relationships with key suppliers and service providers

Strategic Partnership

• Partner with business units to provide financial insights and support decision-making
• Contribute to strategic financial planning and budgeting processes
• Provide analytical support for business cases and investment decisions
• Collaborate with cross-functional teams to drive financial performance

Professional Qualifications
Required Qualifications & Skills

• Essential: Chartered Accountant certification from ICAN, ACCA, or equivalent recognized professional body
• Minimum 4 years of progressive finance experience.
• Experience in fintech, digital financial services, or technology companies strongly preferred

Technical Competencies

• Expert knowledge of IFRS and Nigerian financial reporting standards
• Advanced proficiency in ERP systems (SAP, Oracle, or similar) and financial management tools
• Strong command of Microsoft Excel and financial modeling techniques
• Experience with treasury management systems and payment platforms
• Understanding of digital payment ecosystems and mobile money operations

Core Competencies

• Exceptional analytical and problem-solving capabilities with data-driven decision-making skills
• Outstanding attention to detail combined with ability to see the bigger picture
• Strong organizational and project management abilities
• Excellent written and verbal communication skills
• Proven stakeholder management and leadership capabilities
• Ability to work effectively in a fast-paced, dynamic environment
• Cultural sensitivity and experience working in multicultural teams

Performance Indicators

• Financial Accuracy: Zero material errors in financial reporting and 99%+ reconciliation accuracy
• Timeliness: Consistent achievement of reporting deadlines with month-end close within 5 business days
• Compliance: 100% audit compliance with no significant findings
• Process Efficiency: Demonstrated improvements in payment processing times and cash management effectiveness
• Stakeholder Satisfaction: Positive feedback from internal and external stakeholders on financial support and insights
• Control Environment: Strong internal control ratings with successful implementation of improvement initiatives