Field Engineer at Sigma Consult

Salary: ₦200,000 – ₦220,000 Monthly (Net)
Location: Lagos, Nigeria
Industry: Telecommunications / Internet Service Provider (ISP)
Experience Level: 3–5 Years (Mandatory ISP Sector Experience)
Employment Type: Full-Time
Reports To: Field Operations Manager

Role Overview

The Field Engineer will be responsible for providing on-site installation, configuration, maintenance, and troubleshooting of ISP network services at customer locations. The ideal candidate must have solid hands-on experience with network equipment, strong diagnostic skills, and the ability to deliver excellent customer service while adhering to company standards and technical procedures.

Key Responsibilities

Installation & Configuration

• Visit customer premises to install and configure ISP services, including internet connectivity, routers, modems, switches, and cabling.
• Follow company installation guidelines, technical specifications, and safety procedures.
• Test and verify service performance to ensure speed, reliability, and connectivity meet required standards.
• Educate customers on proper use, basic troubleshooting, and maintenance of installed equipment.

Troubleshooting & Issue Resolution

• Diagnose and resolve technical issues related to internet connectivity, equipment failures, or service disruptions.
• Respond promptly to customer complaints or service requests, providing effective and timely solutions.
• Collaborate with coordinators, Network Operations Center (NOC), and support teams to escalate complex issues.
• Document all service activities, customer interactions, and resolutions accurately.

Customer Service & Communication

• Interact professionally and courteously with customers to ensure an excellent service experience.
• Communicate technical concepts clearly and simply, addressing customer inquiries and concerns.
• Recommend service improvements, upgrades, and additional solutions based on customer needs.
• Liaise with sales and account management teams to share feedback and identify upselling opportunities.

Quality Assurance & Compliance

• Ensure all installations comply with company standards, quality benchmarks, and regulatory requirements.
• Perform routine audits and quality checks to identify and resolve deficiencies.
• Stay updated on emerging technologies, industry trends, and best practices to improve service quality.

Requirements & Qualifications

• High school diploma required; technical certifications or a related degree is an added advantage.
• 3–5 years’ experience in network installations within an ISP or telecommunications environment.
• Strong understanding of networking concepts, protocols, routers, switches, modems, and cabling.
• Proficiency in diagnosing and resolving internet/network connectivity issues.
• Familiarity with Windows, Linux, macOS, and network diagnostic tools.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently in the field.
• Valid driver’s license and willingness to travel to customer sites.
• Physical ability to lift and install networking equipment.

Benefits

• Competitive net salary (₦200,000 – ₦220,000).
• HMO/Medical Insurance.
• Pension contributions and statutory benefits.
• Paid annual leave and public holidays.
• Field mobility allowance (where applicable).
• Professional development and certification support.
• Opportunity to work with advanced ISP technologies.