State Field Manager (Internal & External) at New Incentives

Job Summary

• Responsible for overseeing and implementing program operations under the respective assigned State.
• The State Field Manager will support project implementation in public health clinics, including facilitating technical assistance, outreach, network building, assigned budget administration, and the execution of relevant events.
• He/she will be responsible for the overall output of operations in their state.

SFM Key Duties and Responsibilities
State Coordination (40%):

• myDay submissions all completed (activities, expenses, time, task reporting)
• Manage and develop State Budget Requests based on KPI’s and in-depth understanding of outstanding issues, and recommendations from the Field Managers and Field Officers.
• Manage Activities and KPIs (Coverage, Imm Rate, Discrepancies) within budget
• Ensuring programs run efficiently and effectively by Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Promptly resolving issues identified by the Audits & Investigation unit and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Work with the Operation Coordinator in collaboration with the Deputy Expansion Coordinator to develop and successfully implement the program goals.
• Manage project timelines and effective completion of project deliverables based on the Work Plan, while ensuring timely reporting
• Assist with budget preparation and monitoring for all project-related activities and ensure appropriate tracking of expenses based on the Work Plan.

Stakeholder Management (10%):

• Maintain relationships with stakeholders at the State level for prompt resolution of programmatic concerns, in-person access when needed and additional representation.
• Provide effective supply-side follow up,
• Participate in Health Partners Meeting, Campaign Flag offs.
• Participate in LIOs meetings,
• Conduct monthly LGA visits to ensure LGA stakeholders are kept abreast with happenings and we are solving issues from the government side.
• Provide weekly CCT breaches update to the stakeholders

Meetings and Trainings(20%):

• Lead implementation of community, state, and partner events, activities, meetings, briefings, and seminars.
• Propose quarterly and ongoing trainings to improve managers and FOs ability to detect and mitigate fraud
• Assist with training and role playing for awareness and sensitization meetings.
• Coordinate and participate in check-ins Meetings.
• Represent the organization and project at meetings, conferences and other events when assigned.

Administration & Reporting (15%):

• Ensure all Field Managers, Assistant Field Managers and Field Officers meet responsibilities for conducting in-person supervision visits, reviewing submissions and providing coaching.
• Identify core issues affecting clinics and settlements.
• Assess status of Unit objectives and KPIs
• Complete review of Field Managers’ Daily Check-in to have a holistic view of clinic operations
• Complete daily, weekly and monthly forms within timelines
• Implement performance management system to identify best and worst performers and assist in PIP and firing of non-performers).
• Review of discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Develop procurement work plan, manage costs, and confirm distribution for ongoing operations
• Ensure staff comply with the NI rules and regulations and complete assigned training within the state.
• Address any non compliance and misconduct within the state of operation and escalate to the HR unit or audit unit where necessary.
• Collaborate with FMs to escalate to the HR or Audit units on employee’s performances or PIP.
• Support employees under your state where necessary to mitigate or avoid discrepancies in day to day activities.

Project & Task Management (5%):

• Lead projects as implemented by NI leadership.
• Assign tasks as per task management tool.
• Advance project goals using a variety of proven research, advocacy and program implementation techniques.

Security Awareness (5%):

• Make decisions on ad hoc security mitigation.
• Keep Chief Operating Officer and Operations Coordinator informed of significant events and development.
• Liaise with the Security Unit in case of critical incidents and potential deterioration of the security situation and disseminating relevant information.
• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations .
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents in the context of operations including SOPs and Country Security Plan.

Other duties (5%):

• As assigned by leadership (Not more than 5% of role)
• Provide recommendations to Human Resources Managers based on feedback from Field Managers.
• Perform other duties that may be assigned by the OC or Senior Managers.

Key Requirements
Education and Work Experience:

• B.Sc or equivalent, Masters will be an added advantage
• 3 - 5 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask and reports.
• Ability to manage large team
• Ability to handle pressure
• Highly proactive with a very strong sense of accountability.