Job Openings at New Incentives

Job Summary

• The Deputy States Partnerships Manager is responsible for ensuring consistent vaccine supply and prompt action for supply-side issue resolutions and close adherence to the Supply-Side Action Protocol.
• This position supervises 3-7 Supply-Side Officers (SSOs) and further manages relationships with Supply-Side stakeholders such as CCOs, SIOs and others.

Position Responsibilities
Supply-side and Stakeholder Relationships (50%)

• Regularly review the Supply-Side Dashboard
• Conduct daily quality checks of the Vaccine Supply Case Log Attend SERICC meetings as necessary
• Resolve escalated supply-side issues at facility, LGA, State, or Zonal levels
• Participate in SERICC routine immunisation supervision and other activities
• Provide proper representation of NI and regular interaction with supply-side stakeholders
• Conduct field visit to resolve supply-side and stakeholder relations issues
• Periodic engagement with the religious and traditional leaders
• Provide direct and remote support to Stakeholder Relations Officers (SROs) where needed
• Support LCCOs or Apex Clinic Officers with transportation fare for collection of vaccines top up when necessary
• Follow up with SCCO/ASCCO, LCCOs, Apex HFs and NI health facility on supply issues
• Visit health facility and LGA PHC management to enhance relationships and improve vaccines supply
• Resolve misunderstanding between the Health Facility/Apex Clinic Officers/LCCO
• Log feedback of activities on MyDay app

Supply Side Team Management (40%):

• Line managing Supply-Side Officers (SSOs)
• Assist the Deputy SRD in team management
• Regular feedback to Deputy SRD on all plans and executed activities.
• Daily checks on all reportees’ ERB status, including Unified Status List, tasks, work day review and others
• Resolving any pending issues in the Unified Status List
• Checking the Master Expansion Gantt to make sure that activities are conducted on time
• Ensuring all meeting notes are updated
• Assist in planning of activities and ensure that all team members are passing Work Week Reviews and a majority are Passing assessments such as ABAE Employee Recognition Bonus.

Security Awareness (5%):

• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents on the context of operations including SOPs and Country Security Plan.

Other duties/Special Projects (5%):

• Other duties that may be assigned by Management.

Key Requirements
Education and Work Experience

• Minimum of Bachelor's Degree, preferably in the field of health or other Natural Sciences
• Professional qualifications in the NGO sector will be advantageous
• Minimum of 5 years relevant experience (preferably in an NGO)

Skills and Competencies:

• Fluency in local languages/dialects, especially Hausa
• Nigerian nationals already based in NE Zone.
• Willingness to work at remote public clinics a few days per week and take public transport to reach them
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesising and drawing conclusions from (health) data desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organisation that is constantly changing based on stakeholder feedback and operates with a lean structure

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Description

• The National Partnership Officer (NPO) will be responsible for stakeholder relations and technical support to government stakeholders on behalf of New Incentives - All Babies Are Equal Initiative (NI-ABAE). In addition, the NPO will support the security unit and matters around internal and external communication and representation.
• The NPO will ensure timely submission of reports to stakeholders at all levels, represent NI-ABAE at national events and meetings, engage with government Ministries, Departments and Agencies to ensure compliance and timely renewal of approvals, MoUs and other requirements, and develop articles, ops-ed and write-ups that reflect organizational good image. An ideal candidate should be courteous, have good writing skills and be knowledgeable of stakeholder management.

Organizational Summary

• All Babies Are Equal Initiative (the Nigerian entity of US organization, New Incentives) was incorporated by the Corporate Affairs Commission as a Non-governmental organization (NGO) and its work is focused on demand creation for routine immunization in Nigeria through conditional cash transfers and awareness creation.
• The organizational goal is to save lives cost effectively by increasing immunization coverage in the North West Nigerian States of Katsina, Zamfara and Jigawa.
• The conditional cash transfers for routine immunization intervention includes supply side review, sensitization, verification for vaccination received, awareness creation, and a cash transfer of N500 for the first four mandatory immunization visits and N2,000 for the 5th immunization visit to caregivers of infants.
• Additionally, the organization engages in support for routine immunization systems in collaboration with governmental and non-governmental organizations.

Job Responsibilities and Tasks
Stakeholder Relations (30%):

• Periodic meetings and check-in with national level governmental Ministries, Department and Agencies (MDAs) and non-governmental partner organizations
• Organizational representation at events and partner coordination meetings of national-level MDAs and partner organizations
• Identification and management of collaborations with and support to national-level MDAs and partner organizations
• NI-ABAE is collaborating as one of the Social Protection implementing organizations
• Identification and cultivation of national level champions and supports
• Stakeholder knowledge management
• Implementation of the stakeholder relations goals and strategy at the national level
• Organizational awareness of stakeholder relations landscape changes at the national level
• Alignment of organizational goals with government priorities and identification of common points of collaborations.

Content Development and Documentation (20%):

• Timely and consistent reporting to national level governmental and non-governmental partners
• Timely responses to requests for information (ROI) from national level governmental and non-governmental partners.
• Update and maintenance of proper documentation of stakeholder engagement across the organization
• Update and maintenance of a stakeholder map.
• Development and maintenance of a set of presentation slides, fact sheets and talking points on organization, its program, plans and key questions for various audiences.
• Ability to represent the organization to local media; at conferences and workshops; and to other interest groups as needed.
• Management of engagement with media personnel and organizations.
• Media tracking and development of of articles, ops-ed and write-ups that reflects organizational good image.

Technical Assistance to Government MDAs (20%):

• Technical support to government MDAs in line with NI-ABAE promised support or agreement
• Technical support to government MDAs as part of representation of NI-ABAE at immunization, social protection and health committees and technical working groups
• Technical support to government MDAs as might be periodically requested in line with ongoing collaboration
• Technical support to government MDAs with representatives of other partner organizations as joint partner support to government.

Support to Stakeholder Relations Units (20%):

• Support to the Stakeholder Relations Units on national level responsibilities
• Support to supply-side unit to follow up vaccine supply issues at the national level

National Compliance Monitoring and Enforcement (10%):

• Maintenance of organization schedule of MOUs and approvals by government MDAs and proactive reminder with follow up for renewal at least 6 months before expiry.
• Maintenance of organizational legal and compliance checklists and proactive reminder with follow up for renewal at least 6 months before expiry.
• Organizational full knowledge and situational awareness of current and emerging national cash transfer and routine immunization laws, policies, guidelines and requirements

Education and Work Experience Requirement

• M.Sc, B.Sc or BA in Health, Public Health or Social Sciences disciplines.
• 3 - 6 years prior experience working on immunization support to governmental MDAs.
• 2 - 4 years prior experience working for a non-profit, charitable organization or (I)NGO at the national level
• Currently based in Abuja

Skills and Competencies Requirement:

• Good writing and oral communication skills
• Good organizational skills, effective time management, and ability to meet deadlines, multi-task and prioritize tasks
• Sound cultural awareness and ability to work in a multicultural and multi-ethnic environment
• Ability to deliver high quality work in short periods of time and to work under pressure
• Ability to collaborate and work with stakeholders from various backgrounds and culture
• Critical thinker and possess problem solving attitude
• Ability to get work done effectively with minimal supervision
• Detail-oriented and diligent professional
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet and AppSheet would be an advantage
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
• Profound knowledge of stakeholder management and relationship building

Language Requirements:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is an advantage

Basic Requirements

• M.Sc, B.Sc or BA in Health, Public Health or Social Sciences disciplines.
• Good command of English Language is required while the ability to speak Hausa is an advantage.
• Key responsibilities include stakeholder relations, content development and documentation, provision of technical assistance to government stakeholders and national-level support to organization.

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Overview

• New Incentives uses a cost-effective, evidence-based approach to increase routine childhood vaccinations in northern Nigeria, a region with some of the highest child mortality rates and lowest childhood vaccination rates in the world. 
• Working within government clinics and in conjunction with existing programs, New Incentives provides small cash incentives to caregivers after their infant has received the latest round of vaccinations, while also raising awareness about vaccinations and supporting vaccine supply efforts. New Incentives has been named a top charity by Givewell for two years in a row.

Job Description

• We are seeking a Communications Associate to support the organization in raising its profile, building its communications assets, and supporting relations with key stakeholders in Nigeria. 
• This role will be responsible for developing strong written and visual assets, hiring and liaising with freelancers in Nigeria, and promoting positive and sustained engagement with key audiences in Nigeria, including government partners at the local, state, and national levels.
• The perfect candidate is a self-starter with exceptional writing, editing, and digital skills, as well as excellent communications skills. 
• Success in this role will require a passion for the mission and model, a high level of flexibility, strong organizational skills, as well as excitement to contribute new ideas in a dynamic, start-up environment. Experience working in global health, effective global development, and/or effective altruism is a plus.

Responsibilities
Communications Support:

• Contribute to and help execute New Incentives’ global communications strategy and messaging, including cultivating New Incentives’ voice through its website, blog, social media platforms, published articles, and other communications avenues.
• Work closely with the Global Communications team to write and facilitate the review of communications materials, such as beneficiary stories, staff stories, timely updates from the field, memos, reports, and other materials as needed.
• Support with the development of a photo and video library: hire highly-qualified freelancers, ensure all procedures and policies are adhered to and recorded.
• Develop / propose social media content to engage audiences both in and outside of Nigeria and build followings.
• Interview caregivers, staff members, and stakeholders with necessary Hausa to English translations
• Propose and execute updates to website and publications to ensure content is fresh, timely, and relevant
• Support senior leadership with talking points and other materials for high-level meetings with policymakers, partners, and funders as needed
• Interface with other units in gathering communications materials

Stakeholder Relations and Dissemination:

• Provide high-quality, courteous, and rapid customer service to partners who engage with New Incentives
• Participate in key stakeholder meetings, document meeting minutes for communiqué development and social media posts
• Ensure communiqués and organization talking points are disseminated through various media outlets such as newspapers, radio, tv, and blog posts
• Proofread monthly and quarterly updates to stakeholders

Qualifications and Skills

• Bachelor's Degree in Journalism, Communications, International Development, Public Health, Public Policy or other relevant field required
• At least two years of relevant work experience
• A strong passion for and commitment to the organization’s mission, goals, and accomplishments
• Exceptional written and oral English communications skills, including writing and editing skills
• Fluency in Hausa/Local languages
• Demonstrated strong social media skills (namely Facebook, Twitter, LinkedIn)
• Strong technical skills and willingness to learn new software programs and applications
• Strong organizational skills and attention to detail
• Ability to establish and maintain excellent working relationships with supervisor, co-workers, and other staff and freelancers
• Experience working with Webflow or similar web design platforms, a plus
• Basic photography, photo editing, and video editing skills a plus
• Cross-cultural experience a plus
• Experience contributing to quality reporting to donors and funders a plus

What you can expect from this role:

• An opportunity to work with an innovative team that is recognized as one of the most cost-effective charities in the world
• A challenging role where your abilities will lead to material change and personal growth
• An opportunity to work with a highly accountable and passionate team
• A healthy work-life balance
• The flexibility to work remotely
• A position with significant growth opportunities.

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Job Summary

• Responsible for overseeing and implementing program operations under the respective assigned State.
• The State Field Manager will support project implementation in public health clinics, including facilitating technical assistance, outreach, network building, assigned budget administration, and the execution of relevant events.
• He/she will be responsible for the overall output of operations in their state.

SFM Key Duties and Responsibilities
State Coordination (40%):

• myDay submissions all completed (activities, expenses, time, task reporting)
• Manage and develop State Budget Requests based on KPI’s and in-depth understanding of outstanding issues, and recommendations from the Field Managers and Field Officers.
• Manage Activities and KPIs (Coverage, Imm Rate, Discrepancies) within budget
• Ensuring programs run efficiently and effectively by Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Promptly resolving issues identified by the Audits & Investigation unit and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Work with the Operation Coordinator in collaboration with the Deputy Expansion Coordinator to develop and successfully implement the program goals.
• Manage project timelines and effective completion of project deliverables based on the Work Plan, while ensuring timely reporting
• Assist with budget preparation and monitoring for all project-related activities and ensure appropriate tracking of expenses based on the Work Plan.

Stakeholder Management (10%):

• Maintain relationships with stakeholders at the State level for prompt resolution of programmatic concerns, in-person access when needed and additional representation.
• Provide effective supply-side follow up,
• Participate in Health Partners Meeting, Campaign Flag offs.
• Participate in LIOs meetings,
• Conduct monthly LGA visits to ensure LGA stakeholders are kept abreast with happenings and we are solving issues from the government side.
• Provide weekly CCT breaches update to the stakeholders

Meetings and Trainings(20%):

• Lead implementation of community, state, and partner events, activities, meetings, briefings, and seminars.
• Propose quarterly and ongoing trainings to improve managers and FOs ability to detect and mitigate fraud
• Assist with training and role playing for awareness and sensitization meetings.
• Coordinate and participate in check-ins Meetings.
• Represent the organization and project at meetings, conferences and other events when assigned.

Administration & Reporting (15%):

• Ensure all Field Managers, Assistant Field Managers and Field Officers meet responsibilities for conducting in-person supervision visits, reviewing submissions and providing coaching.
• Identify core issues affecting clinics and settlements.
• Assess status of Unit objectives and KPIs
• Complete review of Field Managers’ Daily Check-in to have a holistic view of clinic operations
• Complete daily, weekly and monthly forms within timelines
• Implement performance management system to identify best and worst performers and assist in PIP and firing of non-performers).
• Review of discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Develop procurement work plan, manage costs, and confirm distribution for ongoing operations
• Ensure staff comply with the NI rules and regulations and complete assigned training within the state.
• Address any non compliance and misconduct within the state of operation and escalate to the HR unit or audit unit where necessary.
• Collaborate with FMs to escalate to the HR or Audit units on employee’s performances or PIP.
• Support employees under your state where necessary to mitigate or avoid discrepancies in day to day activities.

Project & Task Management (5%):

• Lead projects as implemented by NI leadership.
• Assign tasks as per task management tool.
• Advance project goals using a variety of proven research, advocacy and program implementation techniques.

Security Awareness (5%):

• Make decisions on ad hoc security mitigation.
• Keep Chief Operating Officer and Operations Coordinator informed of significant events and development.
• Liaise with the Security Unit in case of critical incidents and potential deterioration of the security situation and disseminating relevant information.
• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations .
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents in the context of operations including SOPs and Country Security Plan.

Other duties (5%):

• As assigned by leadership (Not more than 5% of role)
• Provide recommendations to Human Resources Managers based on feedback from Field Managers.
• Perform other duties that may be assigned by the OC or Senior Managers.

Key Requirements
Education and Work Experience:

• B.Sc or equivalent, Masters will be an added advantage
• 3 - 5 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask and reports.
• Ability to manage large team
• Ability to handle pressure
• Highly proactive with a very strong sense of accountability.