Specialist, Employee Relations & Engagement at T2 (Formerly 9Mobile)

Job Summary

• Provide operational and advisory support on all employee relations, engagement, and welfare matters in line with company policies and statutory requirements.
• The role coordinates onboarding and exit processes, manages welfare and engagement programs, supports disciplinary and grievance processes, and acts as the primary liaison for HMO matters.
• This position will work closely with the Manager, HR Operations & Compliance to ensure smooth HR service delivery, accurate documentation, and effective communication to employees and stakeholders.

Roles & Responsibilities
Employee Relations & Compliance Support:

• Assist in the administration of disciplinary and grievance processes, including documentation, scheduling, and communication of outcomes.
• Maintain accurate and up-to-date employee records for all ER cases and compliance-related matters.
• Ensure consistent application of HR policies, procedures, and relevant labour laws.
• Support investigations by gathering facts, coordinating interviews, and preparing case summaries for review.

Onboarding & Exit Management:

• Coordinate onboarding for new hires by liaising with Resourcing & Partnering, IT, and business areas to ensure seamless integration into the organization.
• Ensure complete documentation for new hires, including personnel files, ID cards, complimentary cards, work tools, and relevant forms.
• Conduct exit interviews, document insights, and prepare reports with recommendations for improvement.
• Oversee the clearance and documentation process for exiting employees.

Employee Welfare & Engagement:

• Coordinate staff welfare and engagement initiatives (e.g., Valentine’s Day, Children’s Day, health talks, recognition activities).
• Ensure all employees are registered with the company’s HMO and assist in resolving related issues promptly.
• Participate in evaluating and selecting healthcare providers for EMTS.
• Compile and process healthcare provider invoices and claims.
• Maintain up-to-date records and databases of healthcare providers and welfare benefits.

Operational & Administrative Support:

• Liaise with Administration and Facilities to provide office space, furniture, accommodation, vehicles, and other facilities to staff.
• File monthly expatriate returns and support expatriate welfare matters.
• Prepare periodic reports and dashboards for review by the Manager, HR Operations & Compliance.
• Respond promptly to employee requests, queries, and complaints to maintain a positive relationship with staff.
• Assist in internal HR communications to employees regarding policies, programs, and initiatives.
• Perform any other duties as assigned by the Manager, HR Operations & Compliance.

Requirements
Education & Experience:

• First Degree from a recognized university.
• Three (3) to five (5) years’ experience in human resources, with at least one year in employee relations, engagement, or HR operations.

Required capabilities:
Knowledge

• Employee and Industrial Relations practices.
• Exit management processes.
• Nigerian Labour Law and compliance requirements.

Skills:

• Strong written and verbal communication.
• Problem-solving and analytical thinking.
• Stakeholder and relationship management.
• Data collection, analysis, and reporting.
• High attention to detail and accuracy.

Behaviour:

• Integrity and confidentiality.
• Passion for excellence.
• Proactive and solution-oriented mindset.
• Ability to work collaboratively in a team.
• Strong customer service orientation.