Spa Manager at Elizabeth Maddeux

Job Description

• We are seeking a highly motivated and experienced Spa Manager to oversee the daily operations of our spa. 
• The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and organization, and driving business growth. 
• This role requires strong leadership, business acumen, and a passion for wellness and relaxation services.

Responsibilities

• Oversee the overall operations of the spa, ensuring a smooth and efficient workflow in all departments, including reception, therapy, and maintenance.
• Recruit, train, supervise, and evaluate spa staff, including therapists, receptionists, and housekeeping personnel, to ensure they meet service standards and business expectations.
• Develop and implement staff schedules, ensuring adequate coverage during peak hours while managing labor costs effectively.
• Monitor customer service quality by observing staff interactions, addressing guest concerns, and ensuring a welcoming and relaxing atmosphere for all visitors.
• Create and maintain high standards for spa cleanliness, hygiene, and safety in accordance with health and safety regulations and industry best practices.
• Develop and implement spa policies and procedures to enhance operational efficiency and improve customer satisfaction.
• Oversee the inventory and procurement of spa products, ensuring adequate stock levels while minimizing waste and controlling costs.
• Work closely with marketing teams to develop promotional campaigns, seasonal offers, and loyalty programs to attract and retain customers.
• Establish partnerships with luxury brands, wellness providers, and local businesses to enhance the spa’s offerings and reputation.
• Monitor and analyze financial performance, including revenue, expenses, and profit margins, to ensure business sustainability and growth.
• Implement pricing strategies and service packages that align with market trends and customer preferences while maximizing profitability.
• Handle client inquiries, complaints, and special requests professionally and promptly, ensuring customer satisfaction and retention.
• Organize and oversee special spa events, wellness programs, and corporate partnerships to generate additional revenue streams.
• Stay updated on industry trends, new spa technologies, and emerging wellness treatments to continuously improve the spa’s services.
• Ensure all spa equipment and facilities are well-maintained, coordinating with maintenance staff and external vendors for repairs and upgrades as needed.
• Train staff on new treatments, customer service techniques, and operational procedures to enhance service quality and team performance.
• Maintain compliance with all licensing requirements, health regulations, and workplace safety standards.
• Foster a positive and collaborative work environment that motivates employees and encourages professional growth.
• Track customer preferences, feedback, and reviews to refine spa services and create personalized experiences for repeat clients.
• Develop and manage membership programs, VIP services, and exclusive client benefits to enhance guest loyalty.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 3 - 5 years of experience in spa management or a similar hospitality leadership role.
• Strong knowledge of spa treatments, wellness trends, and skincare products.
• Excellent leadership, organizational, and problem-solving skills.
• Strong customer service orientation with the ability to handle guest concerns professionally.
• Experience in budgeting, financial management, and revenue optimization.