Spa / Fashion House Supervisor at Nosagie Holdings

Job Summary

• The Spa/Fashion House Supervisor is responsible for overseeing daily operations across the spa and fashion house, ensuring smooth service delivery, excellent customer experience, and adherence to company standards.
• This role combines supervisory duties in wellness, beauty, clothing production, and fashion services, with a focus on staff management, operational efficiency, and customer satisfaction.

Key Responsibilities
Spa Operations:

• Supervise all spa activities including beauty, wellness, and therapy services.
• Ensure high standards of hygiene, safety, and customer service are maintained.
• Monitor inventory of spa products and ensure timely restocking.
• Train and support staff to deliver professional spa services.

Fashion House Operations:

• Oversee clothing production, alterations, and garment finishing.
• Supervise designers, tailors, and fashion house staff to ensure quality and timely delivery.
• Maintain quality control standards for all fashion items and amendments.
• Ensure client specifications are met while promoting innovative designs.

General Supervision:

• Coordinate scheduling and work allocation for all staff under supervision.
• Ensure compliance with company policies, health and safety regulations, and customer service standards.
• Handle customer complaints and feedback with professionalism.
• Prepare reports on staff performance, inventory usage, and overall operational activities.
• Work closely with management to implement business strategies and promotional initiatives.

Qualifications & Skills

• Bachelor’s Degree or equivalent experience in Hospitality, Fashion, Business Administration, or related field.
• Proven supervisory experience in spa, fashion, or hospitality environment.
• Strong leadership, organizational, and problem-solving skills.
• Knowledge of spa services, garment production, and amendments.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage cross-functional teams.