Social Media & Sales Associate (E-commerce & Retail) at The Garment Factory

Role Overview

• The Social Media & Sales Associate is responsible for driving online visibility, engagement, and revenue growth through strategic social media management and direct digital sales conversion.
• This role is heavily focused on e-commerce performance, customer engagement, and measurable sales outcomes.
• The position is hybrid, combining remote content management and digital engagement with periodic in-store presence for content creation and customer interaction.

Key Responsibilities
Social Media Management:

• Develop and execute social media content strategies aligned with brand goals
• Create, schedule, and publish engaging content across Instagram and other platforms
• Manage direct messages, comments, and customer inquiries professionally and promptly
• Support campaign launches, product drops, and promotional activities
• Track engagement, growth, and conversion metrics
• Collaborate with production and retail teams to showcase products effectively.

Digital Sales & Conversion:

• Convert social media inquiries into confirmed sales
• Follow up on leads and abandoned carts
• Upsell and recommend additional products to increase order value
• Manage online order processing and ensure smooth customer experience
• Maintain clear documentation of conversations, quotes, invoices, and payment confirmations
• Support customer retention through proactive communication.

Performance Expectations:

• Achieve monthly online sales targets
• Increase engagement-to-sales conversion rate
• Drive growth in online community and customer base
• Maintain consistent brand tone and visual identity
• Demonstrate initiative in revenue generation.

Work Structure:

• Hybrid work model (remote content creation and digital sales management with required in-store presence as needed)
• Flexibility required during campaign launches, peak sales periods, and promotional events.

Compensation Structure

• Competitive base compensation
• Sales commission on successfully initiated and closed sales
• Commission on upsell transactions
• Performance-based bonuses tied to revenue targets and campaign success
• Commission and bonuses are subject to verification and company policy