Jobs at The Garment Factory

Role Overview

• The Production & Sales Associate plays a dual role supporting both production coordination and revenue generation through e-commerce and retail sales channels.
• This role requires a proactive, organized, and commercially minded individual who can manage customer orders from inquiry through delivery while ensuring operational excellence in production processes.
• The position is hybrid, combining on-site production oversight and retail engagement with remote sales follow-up and digital customer management.

Key Responsibilities
Production Coordination:

• Manage and oversee assigned production orders from initiation to delivery
• Liaise with tailors, production teams, and vendors to ensure timely execution
• Ensure accuracy in sizing, fabric selection, order specifications, and quality control
• Monitor production timelines and proactively address delays
• Coordinate bulk production orders with efficiency and minimal error
• Maintain accurate production documentation and order tracking.

Sales & Revenue Generation (Retail & E-commerce):

• Drive sales through in-store, online, and direct customer engagement
• Initiate and close sales transactions through WhatsApp, Instagram, website, and other digital channels
• Follow up on leads and convert inquiries into completed sales
• Upsell and increase order value through product recommendations and add-ons
• Maintain accurate sales records and documentation
• Support customer relationship management and repeat business development.

Performance Expectations

• Meet or exceed individual sales targets
• Ensure production orders are delivered on time and without preventable errors
• Demonstrate strong customer service and conversion capability
• Maintain high levels of organization and accountability
• Support team collaboration and operational efficiency.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 2 years experience.

Work Structure:

• Hybrid role (combination of on-site production/retail presence and remote sales follow-up)
• Flexibility may be required during peak retail seasons, campaigns, or pop-up events.

Compensation Structure

• Competitive base compensation
• Sales commissions on successfully initiated and closed sales
• Additional commission on verified upsell transactions
• Performance-based bonuses tied to bulk production efficiency and successful delivery
• Commission and bonuses are subject to verification and company policy.

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Role Overview

• The Social Media & Sales Associate is responsible for driving online visibility, engagement, and revenue growth through strategic social media management and direct digital sales conversion.
• This role is heavily focused on e-commerce performance, customer engagement, and measurable sales outcomes.
• The position is hybrid, combining remote content management and digital engagement with periodic in-store presence for content creation and customer interaction.

Key Responsibilities
Social Media Management:

• Develop and execute social media content strategies aligned with brand goals
• Create, schedule, and publish engaging content across Instagram and other platforms
• Manage direct messages, comments, and customer inquiries professionally and promptly
• Support campaign launches, product drops, and promotional activities
• Track engagement, growth, and conversion metrics
• Collaborate with production and retail teams to showcase products effectively.

Digital Sales & Conversion:

• Convert social media inquiries into confirmed sales
• Follow up on leads and abandoned carts
• Upsell and recommend additional products to increase order value
• Manage online order processing and ensure smooth customer experience
• Maintain clear documentation of conversations, quotes, invoices, and payment confirmations
• Support customer retention through proactive communication.

Performance Expectations:

• Achieve monthly online sales targets
• Increase engagement-to-sales conversion rate
• Drive growth in online community and customer base
• Maintain consistent brand tone and visual identity
• Demonstrate initiative in revenue generation.

Work Structure:

• Hybrid work model (remote content creation and digital sales management with required in-store presence as needed)
• Flexibility required during campaign launches, peak sales periods, and promotional events.

Compensation Structure

• Competitive base compensation
• Sales commission on successfully initiated and closed sales
• Commission on upsell transactions
• Performance-based bonuses tied to revenue targets and campaign success
• Commission and bonuses are subject to verification and company policy