Social Media and IT Manager at Domeo Resources International (DRI)

Main Function    

The Social Media and IT Manager is to develop, implement, and manage the company\'s social media presence, website, and IT infrastructure to ensure effective communication, brand awareness, and technical support.    

Role Responsibilities    

Digital Strategy and Planning

• Develop and implement digital communication strategies for the Company and its subsidiaries.
• Align digital communication efforts with overall business and branding objectives.
• Lead innovation in online engagement through emerging tools, platforms, and trends.

Content Development and Brand Management

• Manage and maintain the company\'s website, ensuring it is up-to-date and accurate
• Oversee the creation, curation, and distribution of digital content (text, graphics, video, campaigns).
• Ensure consistent brand messaging and positioning across all digital platforms.
• Manage the Company’s corporate websites, social media platforms, newsletters, and digital campaigns.

Online Engagement and Stakeholder Communication

• Drive audience engagement, community management, and client interaction online.
• Develop targeted communication plans for stakeholders, partners, and investors.
• Monitor and respond to online sentiment and reputation issues.

Digital Marketing and Analytics

• Plan and oversee digital marketing campaigns (SEO, PPC, social media ads, email marketing).
• Track and analyze KPIs, digital performance metrics, and ROI of campaigns.
• Provide data-driven insights and recommendations to management for continuous improvement.
• Foster innovation, creativity, and teamwork in content creation.

Crisis and Reputation Management

• Develop protocols for digital crisis communication and online reputation management.
• Act promptly to mitigate risks associated with negative publicity or misinformation.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or related field.
• Master’s degree or professional certifications (e.g., CIM, CIPR, Digital Marketing Institute, Google Analytics) are an added advantage.

Experience

• Minimum of 3 years’ experience in digital communications and website management.
• Proven track record in managing multi-platform digital communication strategies, preferably in diversified or Company structures.

Skills    

Strategic Digital Expertise

• Proficiency in IT management software and MS packages
• Use of web development tools and techniques (e.g. HTML, CSS, WordPress)
• Knowledge of IT infrastructure management (e.g. hardware, software, networks)
• Strong knowledge of digital marketing, communications strategies, and brand management.
• Proficiency in SEO, SEM, social media analytics, content management systems, and digital advertising tools.

Analytical and Innovative Mindset

• Ability to analyze digital metrics and translate insights into actionable strategies.
• Creative thinker with the ability to innovate and adapt to new communication trends.
• Attention to detail and accuracy
• Ability to work in a team with minimal supervision

Communication and Stakeholder Engagement

• Exceptional verbal and written communication skills.
• Strong relationship management skills with internal and external stakeholders.

Crisis Management and Adaptability

• Experience in handling online reputation and digital crisis communication.
• Ability to manage multiple projects in a fast-paced, evolving environment