SME Analyst at Creditville Nigeria Limited

Responsibilities

• Identify business opportunities and maintaining relationship with existing customers
• Sell loans to SME and Corporate Customers
• Create a robust sales lead generation pipeline
• Conversion of leads to sales
• Meeting sale target
• Develop prospects from current client’s referral leads
• Digital marketing
• Ensure prompt service delivery and maintaining an acceptable turnaround and time
• Advise clients on new products and services
• Receive feedback from clients of financial needs and areas of improvement
• Provide financial advice to clients
• Ensure follow up with clients on repayment, daily coordination of marketing activities
• Give support to team lead and sales supervisors
• Deposit mobilisation

Key Performance Indicators

• Sales: Value of loans sold against budget
• Lead generation: Number of leads generated against target
• Conversion rates against leads generated: Refers to the percentage of leads converted to actual sales
• Group contact achieved: number of proposals submitted against target
• Conversion against proposals submitted: Refers to the percentage of group contact(s) converted to actual group sales
• Customer retention: percentage of cross-sell and renewals against customer base
• Customer Complaints <=1: Refers to the number of complaints received from customer

Requirements

• HND / B.Sc in Social Sciences or any relevant field
• 2 - 3 years experience in selling loans to SME, and Payroll Lending Customers
• Proficient in use of relevant computer applications
• Good data entry/keyboard skills
• Excellent verbal and written communication skills
• Listening skills
• Problem-solving
• Customer service orientation
• Initiative
• Adaptability
• Teamwork
• Stress tolerance
• Ability to multi-task and thorough
• Time management.