Shop Operations Executive (Customer Care Executive) at Ascentech Services Limited

Job Description

• We are seeking a proactive and customer-focused Shop Operations (Customer Care Executive)
• To oversee daily shop activities, ensure efficient customer service, and maintain business standards. 
• The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.

Responsibilities

• Serve as the first point of contact for customers and ensure a positive shopping experience.
• Address customer queries, requests, and concerns promptly, documenting and reporting them to management.
• Maintain professional and cordial relations with customers to enhance business growth.
• Exemplify excellent customer service through actions and initiatives.
• Encourage a customer-centric culture within the team and ensure Customer Delight.
• Oversee stock and cash management at the shop to ensure accuracy and security.
• Maintain shop premises and ensure service standards are not compromised.
• Coordinate and implement solutions for operational issues affecting the shop.
• Ensure all business processes and procedures are strictly followed.
• Motivate and guide colleagues to contribute towards an outstanding customer experience.
• Work closely with different departments to resolve escalated customer issues.

Requirements

• BSc in Business Administration or a related role.
• 1 to 2 years of experience.
• Good communication and interpersonal skills.