Sales Executive/Customer Service at DermaFIX-IT Skincare Limited

We are located in Ogba, Ikeja, Lagos .

Key Responsibilities:

Sales:

• Promote and sell DermaFIX-IT Skincare products across multiple channels (in-store, online, and B2B).
• Identify new sales opportunities and follow up on leads and referrals.
• Meet and exceed monthly and quarterly sales targets.
• Participate in product promotions, exhibitions, and marketing campaigns.
• Maintain a deep understanding of product knowledge to effectively educate customers.

Customer Care:

• Responding to Customer Inquiries: Answer phone calls, whatsapp, comments, and direct messages from customers via email and social media platforms promptly and professionally.
• Providing Product Information: Offer detailed information about products to customers, including features, benefits, pricing, and usage.
• Order Management: Manage orders across social media platforms and our website, ensuring timely and accurate processing.
• Follow-up: Follow up with leads to increase conversion rates and with existing customers to increase revenue and build loyalty.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products to customers based on their needs and preferences.
• Resolving Complaints: Address and document customer complaints and concerns effectively, finding solutions to issues and ensuring customer satisfaction.
• Building Relationships: Establish great rapport with customers to enhance their overall experience and increase loyalty to the brand.
• Handling Returns, Exchanges, and Refunds: Assist customers with returns, exchanges, or refunds according to company policies and procedures.
• Collecting Customer Feedback: Gather feedback from customers about their experiences with our products to identify areas for improvement.
• Collaborating with Other Departments: Coordinate with other departments to address customer needs effectively and ensure a seamless customer experience.
• Documentation: Record daily, weekly, and monthly leads, customers, revenue, and customer reviews on Google Sheets. Maintain accurate records of customer interactions in the CRM system
• Sales Analysis: Conduct thorough analysis of sales data to identify patterns, trends, and opportunities for improvement and growth.

Required Skills and Experience:

• Excellent communication skills, both verbal and written.
• Must reside within Ikeja, Lagos
• Strong interpersonal skills and ability to build rapport with customers and within a team.
• Active listening skills to understand customer needs and concerns.
• Empathy and patience to handle customer inquiries and complaints effectively.
• Passionate about solving problems to find swift solutions to customer issues and concerns.
• Time management and organizational skills to handle multiple tasks and inquiries efficiently.
• Adaptability and flexibility to work in a fast-paced environment and handle unexpected situations.
• Computer proficiency, including familiarity with CRM software, email, and online communication platforms.
• Sales-oriented mindset with the ability to identify opportunities for upselling and cross-selling.
• Attention to detail to ensure accuracy in order processing and documentation.
• Ability to work independently as well as part of a team, with a focus on achieving collective goals.
• Knowledge of sales techniques and strategies, including handling objections and closing techniques.
• Knowledge of handling customer inquiries and complaints via phone, email, chat, or social media.
• Familiarity with sales processes and procedures, including order processing and fulfillment. 
• Ability to collaborate with other departments to address customer needs and improve sales processes.
• Continuous learning and improvement mindset, with a willingness to adapt to evolving customer needs and industry trends.