Shift Manager at Skyline International Tourism and Hospitality Ltd

Responsibilities

• Staff Management: Supervising, scheduling, delegating tasks, and providing guidance to restaurant staff during the shift.
• Customer Service: Addressing customer complaints, resolving issues, and ensuring a positive dining experience.
• Inventory Management: Monitoring stock levels, placing orders for necessary supplies, and managing inventory to prevent shortages.
• Operational Efficiency: Ensuring smooth operations, maintaining cleanliness, and adhering to safety and hygiene regulations.
• Training and Development: Training new employees, providing ongoing support, and fostering a positive work environment.
• Financial Management: Handling cash transactions, reconciling daily sales, and potentially managing petty cash or other financial tasks.
• Communication: Effectively communicating with staff, customers, and upper management regarding operations, issues, and performance.
• Problem Solving: Addressing and resolving conflicts among staff and with customers, and troubleshooting operational issues.
• Opening/Closing Procedures: Following established protocols for opening or closing the restaurant, including setting up equipment and securing the premises.

Requirements

• Interested candidates should possess a B.Sc Degree with 3 - 7 years work experience.

Essential Skills and Qualifications:

• Leadership and Management: Ability to motivate and direct staff, delegate tasks effectively, and maintain a positive work environment.
• Customer Service: Strong interpersonal skills, ability to handle customer complaints, and a commitment to providing excellent service.
• Communication: Excellent verbal and written communication skills to interact with staff, customers, and management.
• Problem-Solving: Ability to identify and resolve operational issues, staff conflicts, and customer concerns.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records.
• Knowledge of Restaurant Operations: Understanding of food preparation, safety and hygiene standards, and general restaurant procedures.
• Basic Computer Skills: Proficiency in using common software like Microsoft Office (Outlook, Word, Excel).
• Physical Stamina: Ability to stand for extended periods and handle physical tasks associated with restaurant work.