Shift Manager at Skyline International Tourism and Hospitality Ltd

Job brief

• We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.
• Also delegates tasks to restaurant staff, addressing diners’ queries and ensuring compliance with safety regulations.
• If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.

Responsibilities

• Delegate tasks to restaurant staff and supervise their performance
• Maintain a fully-stocked inventory and order food supplies, as needed
• Manage dining reservations
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift
• Coordinate with suppliers as they deliver food product orders
• Ensure client satisfaction and gracefully handle any complaints
• Open or close the restaurant (when responsible for the first or last shift)
• Inform the next Shift Manager about pending tasks
• Report maintenance and training needs.

Requirements and Skills

• Proven experience as a Shift Manager or relevant role in a restaurant
• Good knowledge of restaurant operations (like managing reservations and payments)
• Availability to work different shifts, including weekends
• Basic knowledge of bookkeeping procedures
• A customer service approach with the ability to manage complaints with professionalism
• Excellent organizational skills
• Team management abilities
• BSc in Restaurant Management, Business Administration or similar fields
• Certification from a culinary school is a plus.