Service Supervisor at Genesis Group

Job Description

• We are seeking a responsible, experienced, and customer-focused individual to supervise daily restaurant operations and ensure excellent service delivery.

Key Responsibilities

• Supervise and coordinate restaurant service staff.
• Ensure excellent customer service and guest satisfaction.
• Oversee daily restaurant operations and service delivery.
• Handle customer complaints and resolve issues professionally.
• Ensure staff maintain proper hygiene, grooming, and service standards.
• Coordinate with the kitchen team for smooth operations.
• Monitor staff performance and ensure compliance with company policies.

Requirements

• Minimum of OND / HND or Bachelor's Degree in a relevant field.
• Previous experience in restaurant or hospitality supervision.
• Good leadership and communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work under pressure and manage a team.
• Good knowledge of restaurant operations and service standards.