With a global perspective to investment management over the years, our service delivery and asset management best practices reveal that we play a key role in investors' lives, which provides a solid foundation for our core brand idea and value proposition - 'Realising Ambitions'.
Our current client base includes private sector institutions, public sector ...
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Design, develop and implement strategies and initiatives geared towards promoting an inclusive culture of quality service across the businesses of the company
Design and create service measurement processes for use across the company
Promote service quality solutions using both internal and external customer interactions across various touch points to optimize customer experience
Monitor and measure all touch points and recommend corrective / preventive actions to close identified gaps from the touch points
Design and develop metrics that will support the company’s desired service culture
Carry out periodic customer satisfaction and service quality index surveys for internal and external customers and recommend improvement strategies based on identified gaps
Assist in monitoring and compiling performance reports on service measurement and improvement initiatives across all of the company’s businesses
Ensure stakeholder engagement on identified service challenges (i.e feedback from measurement reports and inspection of tools and premises)
Assist in undertaking, assessment and implementation of best practices across the company’s businesses to drive continuous service improvement
Develop service measurement matrix to capture critical service parameters across the compan
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