Service Fulfillment Engineer at IpNX Nigeria Limited

Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customers.
• Incident management
• Corporate customers restore service failures within stipulated MTTR- implementation and integration of new projects.
• Incident management communication. Provide prompt input for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Identify, plan and execute nodes/segments that require preventive maintenance on the network.
• Liase with sales department in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Provide backend support to FSE in integrating new customers to the network providing customers link upgrades.
• Timely delivery of assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Manage pre-installation procedures (site survey) and actual installation, integration, and maintenance of microwave radio links.
• Ensure all completed jobs are officially accepted by customers, signed off and the ticket closed.
• Ensure no stock out of tools and materials for network implementation and for fault support.

Educational Qualifications

• B.Eng (Computer Engineering, B.Eng (Electrical Electronics or any IT-related Degree (2.2 or upper credit minimum).
• Professional: CCNA (Cisco certified network associate) CCNP: (cisco certified network professional)

Requirements

• Candidates should possess a B.Eng Degree (2.2 / Upper Credit) in Computer Engineering, Electrical Electronics or any IT-related degree.
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• At least 2 years in the telecommunications industry,
• Ability to use network monitoring/optimization devices (hardware and software) to proffer solutions to network related problems and optimize network performance when necessary.
• Customer-centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of IP routing protocols (MPLS, QOS, VPN, DMVPN etc).
• Good knowledge of installation and configuration of core network devices and their relevant integration to the network (LAN, MAN & WAN)
• Experience with the following is a must: IP Routing, MPLS, QOS, VPN, and DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Understanding of the base station power supply (dc and ac) architecture and the interconnectivity of relevant power devices/components.
• Network automation.