Service Desk Support Lead at Arit of Africa Limited

Job Summary

• We are seeking a highly qualified Service Desk Support lead to join our dynamic team. The ideal candidate will have a strong background in IT support, excellent communication skills, and a commitment to ensuring customer satisfaction.
• If you're ready to lead a team in providing exceptional service and technical solutions, this role may be perfect for you.

Qualifications and Experience

• Bachelor's Degree in Computer Science, Software Engineering, or related field.
• Minimum of five years of computer-related support experience in a Windows OS environment.
• Must hold Azure Fundamental, Azure Administrator certifications, and Modern Desktop Administrator Associate, as well as any IT support-related certifications such as CompTIA A+, Cisco Certified Network Associate, and ITIL foundation certified
• Dedication to quality customer service and a deep understanding of enterprise-wide service delivery procedures.
• Strong problem-solving skills and the ability to make informed decisions.
• Certifications (Evidence Required):
• Microsoft Certification in Microsoft Office, Office 365 suite, and SharePoint.