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  • Posted: May 26, 2025
    Deadline: Not specified
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  • Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
    Read more about this company

     

    Service Delivery Officer

    Monthly Net Salary: ₦250,000

    About the Role

    We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations. This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholders—ensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.

    Key Responsibilities

    • Coordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.
    • Ensure all sales-related materials and equipment are adequately available and functional.
    • Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
    • Maintain accurate records of financial and non-financial data and prepare relevant reports.
    • Process customer orders with precision and in a timely manner.
    • Notify clients of any changes, delays, or problems and offer appropriate solutions.
    • Monitor team performance, identify process gaps, and recommend improvements.

    Job Requirements

    • B.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
    • Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
    • Strong technical background with understanding of software development or web technologies is a plus.
    • Proficiency in Microsoft Office Suite and CRM tools.
    • Excellent organizational and multitasking skills with strong attention to detail.
    • Solid verbal and written communication skills in English.
    • A team player with high levels of responsibility, problem-solving capabilities, and professionalism.

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    Method of Application

    Interested and qualified? Go to Sigma Consult on www.mysigma.io to apply

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