Service Account Manager at Aldelia Limited

Job Summary

• Maintain the relationship with and manage the customers pertaining to the company's aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for the company in given territory. Customer point of contact for Services and aftersales activities

Description

• Grow sales and profitability of Services offering, adapt regional services strategy to his/her territory, direct and implement action plans with aftersales team.
• Ensure that customer production line is optimized to the maximum.
• Responsible for performance of the company's products, reports non-conformities and responsible for issue resolution process.
• Propose new Services products that add value to the Customer and are profitable for the company
• Sell and negotiate the company's Services portfolio, according to rules and processes of the Company.
• Plan customer contacts, visits, and promotions.
• Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders.
• Responsible for his/her region outstanding and overdue payment performance
• Is in charge of given account in his/her region.

Qualifications

• Bachelor’s degree or equivalent
• Good level of English.
• 5 years of sales experience and experience on the field (maintenance, production, Field Service Engineer)
• Preferred knowledge of Filling and packaging industry equipment and services
• Able to travel >50%