Senior Specialist, Omni-channel Service Delivery at Access Bank

Job Roles

• Ensure the provisioning and monitoring of hardware / platforms required to support transaction processing via the Omni-channel stack (Mobile, Internet, ATM, ESB, BankWorld, Channel Manager, etc.)
• Work on other tasks as assigned by the Channel Delivery Services Manager

Functions and Responsibilities

• Take the lead in migration of customer data from several source systems into the Omni-channel stack
• Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
• Perform capacity planning and management to ensure adequate provision of hardware resources
• Co-ordinate problem management activities and perform root cause analysis for hardware related failures
• Develop and execute infrastructure availability metrics to drive uptime targets
• Deploy resources effectively to ensure stability in line with expectations system reliability targets
• Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives
• Take the lead in migration of customer data from several source systems into the Omni-channel stack
• Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
• Perform capacity planning and management to ensure adequate provision of hardware resources
• Co-ordinate problem management activities and perform root cause analysis for hardware related failures
• Develop and execute infrastructure availability metrics to drive uptime targets
• Deploy resources effectively to ensure stability in line with expectations system reliability targets
• Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives

Job Requirements
Education:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline

Experience:

• Minimum of 5 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration

Certification(s):

• IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

• Knowledge of Scrum/Agile or Kanban software development processes
• Proficient in back-end and front-end development
• Understanding of front-end technologies and platforms. Understanding in at least one of the following is required: JavaScript, HTML5, and CSS3
• Knowledge of platforms and tools, such as ASP.NET MVC 5, C#, sequel serve database, Visual Studio, and Microsoft Azure
• Knowledge of source code control tools
• Experience with big data technologies, such as Hadoop, Hive, and Pig, Cloudera, or large data warehousing initiatives
• Experience with systems deployed on Unix/Linux/Solaris environments
• Experience in developing applications in Windows based application
• Able to build a sense of trust and rapport that enables the team to fulfil requests within the desired SLA.
• Provide overall team guidance and fix all escalations
• Ability to work in a fast paced, collaborative environment