Senior Sales Officer at IO Furniture

Role Description

• This is a full-time on-site role located in Ilupeju for a Senior Sales Officer.
• The Senior Sales Officer will be responsible for managing sales operations, generating leads, and executing channel sales. Daily tasks include engaging with customers, providing excellent customer service, and ensuring smooth sales processes.
• Additionally, the role involves developing and implementing sales strategies to enhance business growth and achieve sales targets.
• We are seeking a results-driven and experienced Senior Sales Associate to join our retail team.
• The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities.
• This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets.
• Lead by example by engaging clients, closing sales, and managing customer relationships.
• Track and report sales performance, team activity, and store trends to the Head of Retail.
• Maintain a strong understanding of IO Furniture’s product offerings to provide expert guidance to customers and staff.
• Ensure that all product listings are correctly uploaded, described, and updated on the e- commerce platform, coordinating with internal teams to maintain accuracy.
• Resolve customer issues efficiently and professionally, providing quick, practical solutions.
• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.
• Assist in merchandising and showroom layout to optimize sales opportunities.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.
• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.
• Building new client lists and identifying retail opportunities.

Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.
• Experience in a furniture or interior design company is highly desirable.
• Proven ability to sell effectively and meet targets consistently.
• Strong people management skills, with the ability to motivate and guide a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with e-commerce platforms and product content management is an added advantage.
• Strong organizational skills and attention to detail.