Senior Product Manager - OEM Partnerships at M-KOPA

• The Mobility business is an innovation arm within M-KOPA. We move quickly to meet the dynamic Kenyan electric vehicle EV market’s needs, as the market rapidly evolves. We work with a wide range of original equipment manufacturer (OEM) partners who import, manufacture, or assemble EVs in Kenya.

In this role, you would be responsible for:

• OEM Partnership Assessment & Management - Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Quality Control & Continuous Improvement - Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Refurbished Asset Management - Oversee the valuation, refurbishment, and market preparation of second life assets
• Technical Audit & Compliance Management - Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Cross-Functional Stakeholder Coordination - Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Infrastructure Density & Expansion Planning - Manage swapping station density requirements analysis and technical expansion readiness
• After-Sales Service Excellence - Oversee comprehensive after-sales maintenance requirements management for our customers
• Performance Analytics & Reporting - Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Technical Issue Resolution - Systematically identify, document, and report software issues and product defects to relevant points of contact
• Training & Knowledge Management - Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Procurement & Vendor Relations - Coordinate procurement activities for parts, safety equipment, and testing resources

This is a hybrid role, therefore an ideal candidate should either be based in Kenya or be willing to relocate if/once successful (we provide a relocation assistance package). This will allow you to be at the heart of Africa's most dynamic tech hub with direct access to our core e-mobility market.

Your application should demonstrate:

• 7+ years of product management and/or external partnerships management experience
• Strong technical and/or analytical skills, including the ability to conduct complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Familiarity with remote device control (IoT) best practices
• Experience as a cross-functional team leader without line management authority
• Experience in data-driven decision making and strategy development