Product Integration Support Officer at Fort Knox Group

Key Responsibilities

• Coordinate the end-to-end onboarding and integration of third-party products, APIs, payment solutions, and digital platforms.
• Collaborate with internal product, technology, engineering, operations, and business teams to ensure successful integration projects.
• Facilitate technical and business discussions with external partners and stakeholders.
• Support integration planning, implementation, testing, deployment, and post-launch reviews.
• Gather, document, and manage integration requirements while ensuring stakeholder sign-off.
• Track project milestones and provide regular progress updates to management.
• Support API integration activities and partner connectivity requirements.
• Coordinate technical certification and production readiness activities.
• Monitor integrated products and services, identify issues, and support timely resolution.
• Contribute to continuous improvement initiatives that enhance customer experience, transaction volume, and revenue growth.

Requirements

• Bachelor's degree in any discipline.
• Professional certification in Product Management is an added advantage.
• 2–3 years' experience in Product Integration Support, Product Management, or a related role.
• Experience working with APIs, digital products, or financial technology solutions is an added advantage.