Senior People Operations Business Partner at Pagatech Limited

About The Role

• Paga is looking for a Senior People Operations Business Partner to support our organization in solving organizational challenges through people-based solutions and in identifying ways to scale our unique culture as we grow.
• The successful candidate for this position will manage People Operations programs that support business objectives and will provide valuable input to the strategic direction of the People Operations team & departmental functions. The Senior People Operations Business Partner will work collaboratively towards developing a best-in-class People Operations function and develop initiatives that will ensure Paga becomes an employer of choice.

Primary Responsibilities

• Providing strategy, direction and leadership to ensure successful implementation of people operations initiatives across operations.
• Take a broad / long term perspective and proactively identify complex organizational challenges and think systemically. Identify and offer multiple creative solutions and drive implementation.
• Leading an integration strategy to support the organizational change efforts that are focused on building and fostering an inclusive culture and strong team member experience.
• Partnering with your function to offer solutions and ensure people operations policies are in line with business goals.
• Prepare presentations and data/insights analysis working with other HRBPs and subject matter experts as required.
• Providing performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Managing and resolving complex employee relations issues. Conducts effective, thorough and objective investigations.
• Consult and offer advice and drive improvements within your partnered teams.
• Provides guidance and input on department structure, workforce planning and succession planning for a rapidly growing team.
• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, consulting with Legal where necessary.
• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions
• Analyze data trends and metrics to inform business decisions
• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary
• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

KEY COMPETENCIES

• Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.
• Strong professionalism and exceptional stakeholder management skills to partner with senior team members.
• Demonstrated capability to build the reputation of a trusted advisor to leadership and employees.
• Excellent communication and negotiation skills; sharp business acumen.
• Keen to continue learning and developing their skillset, having a growth mindset.
• Experience with HRIS tools, BambooHR specifically, is a plus.

Knowledge And Skill Requirements

• Bachelor’s degree with a minimum of a 2:1 in human resources, social sciences or in a discipline
• Minimum of 6 years of relevant work experience
• Must be a team player and able to work collaboratively with and through others
• At least 7 years of relevant experience in multiple HR disciplines, including performance management, building a high performance culture, employee relations, employee engagement, diversity.
• Must have completed the mandatory NYSC