Senior Manager, Quality Assurance at Food Concepts Plc

Job Purpose

• The Senior Manager Quality Assurance in Food Concepts Plc will be responsible for the implementation of policies and procedures to ensure adherence to production quality and safety standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. The job holder will work cross-functionally to align with other stakeholders in attaining business goals.

Core Responsibilities and Key Result Areas

Strategic Implementation

• Ensure consistent monitoring, implementation and compliance of Business Division to relevant legislation laws.
• Articulate and implement strategic directions for Quality Assurance function for Business Division.
• Work with organization members to audit, identify quality problems and improve operational processes.
• Set standard, processes and oversee investigation and diagnosis of quality complaints, track down components and recommend corrective actions.
• Develop and implement techniques for compiling, preparing and presenting data.

Quality Assurance and Control

• Drive continuous improvement initiatives Collaborating with cross-functional teams within the business.
• Involve in setting quality objectives and metrics.
• Develop standard and quality criteria required from our raw materials suppliers and contractors.
• Ensure adherence to production quality and safety standards, plans, supervise monitors and audits process, material, and product testing against established standards.
• Oversight function on plan to continuously improve testing activities and controls.
• Optimize processes to comply with existing and new regulatory requirements.
• Ensure delivery of safe and quality claims on the products and processes of the organization.
• Oversee organization meals quality standards.
• Create product quality documentation system by writing and updating quality assurance procedures.
• Audit work processes to filter and address all food safety hazards.
• Establish quality and reliability standards by studying product and customer requirements.
• Design training programs for employees and management on quality and food safety precautions.
• Conduct and lead regular food safety meetings to update employees on food safety policies and changes to workplace practices.
• Investigate customer concerns with respect to food quality and safety.
• Oversee, manage and update ISO compliance of the businesses.

Regulatory Compliance

• Enforce quality assurance policies and procedures on product quality.
• Review regional quality function/activities to ensure compliance and improvement.
• Attend to stores needs in the areas of regulations, resolve all Food Safety, Food quality Suppliers Certification.
• Develop standards and quality criteria required by our raw materials suppliers and contractors.
• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services.
• Create a system that verifies, certifies and recommends acceptable suppliers that aligns with the FC’s minimum supplies’ quality standards.
• Review compliance rating against all the company’s business locations and suppliers’ operating standards.

Key Performance Indicators

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Marketing Department’s budget/targets/objectives
• Achievement of Individual Personal Development Plan

Knowledge Requirements

• Must have solid written and oral communication, and organization skills
• Capacity to manage multiple projects under tight deadlines, completing them efficiently and on time
• Requires a self-motivated and highly collaborative individual
• Capability of designing, implementing, and analysing primary research
• Strong project management and Microsoft Office computer skills
• Strong knowledge of the QSR industry market trends, consumer preferences, and regulatory requirements.
• Proven ability to lead and manage a diverse team, fostering a culture of innovation and excellence.
• Exceptional project management, communication, and negotiation skills
• Ability to think strategically, drive results, and make data-driven decisions

Job Specifications

• A good first degree in Food Science or a related field
• Possession of a Post graduate degree in Basic science/Business Administration or related degree is an added advantage.
• Any related professional qualification is required, Six Sigma, Advance HACCP, ISO.
• Minimum of 6-8 years within the QSR industry, with at least 2 years leadership role experience; Proven experience in quality assurance/control, preferably within the food or consumer goods industry is a plus.

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates.
• Recommend operational, strategic and financial decisions