Senior Manager (QSR Brands) at Efezi Southsea Nigeria Limited

Job Description

• The Senior Manager will be responsible for overseeing the overall operations, performance, and profitability of Quick Service Restaurant (QSR) outlets under the organization.
• The ideal candidate must have strong leadership, operational, and financial management skills, with a proven track record of driving excellence in customer service and operational efficiency within top-tier QSR brands.

Key Responsibilities

• Provide strategic direction and leadership to ensure smooth daily operations across all restaurant outlets.
• Develop and implement operational policies, service standards, and quality control procedures to ensure consistency across locations.
• Drive revenue growth and profitability through effective cost control, marketing initiatives, and customer satisfaction.
• Oversee recruitment, training, and performance management of outlet managers and key staff.
• Monitor key performance indicators (KPIs) such as sales targets, labor cost, and food cost to ensure financial goals are achieved.
• Ensure compliance with health, safety, and hygiene regulations in all outlets.
• Collaborate with executive management to plan business expansion, new outlet openings, and operational improvements.
• Evaluate market trends and customer feedback to continuously enhance the brand experience.
• Manage supplier relationships, inventory control, and procurement efficiency.
• Foster a high-performance culture focused on teamwork, accountability, and continuous improvement.

Requirements

• Must have previously held top management positions and possess extensive experience in reputable Quick Service Restaurant (QSR) brands such as:
  • The Place,
  • Mega Chicken,
  • Chicken Republic or other (QSR Brand)
  • Proven track record in setting up and managing successful eateries.
  • Excellent leadership, communication, and project management skills.
• Proven experience as a Senior Manager, Operations Manager, or General Manager within leading QSR or hospitality brands.

Required Skills and Competencies:

• Strong leadership and people management skills.
• Excellent financial acumen and business strategy understanding.
• Deep knowledge of QSR operations, standards, and best practices.
• Effective communication, analytical, and decision-making abilities.
• Ability to work under pressure and deliver results in a fast-paced environment.