Senior Back Office Customer Service Executive at Ascentech Services Limited

Job Summary

• We are seeking a highly competent and experienced Senior Back Office Customer Service Executive to support and enhance our operations.
• The successful candidate will function in a senior capacity, handling complex administrative processes, coordinating internal activities, and ensuring efficient data management.
• Strong Excel proficiency, superb writing skills, and the ability to work with ERP systems to extract and interpret information are essential.
• Candidates with 4–5 years of relevant experience are preferred, and an MBA is an added advantage.

Key Responsibilities

• Provide senior-level back office support for customer service and operational activities.
• Utilize ERP software to extract, analyze, and interpret operational and performance data.
• Prepare accurate Excel reports, dashboards, and analytical summaries.
• Draft professional correspondence, internal communications, and administrative documentation.
• Coordinate seamlessly across departments to ensure timely completion of tasks and operational efficiency.
• Support process improvement initiatives by identifying workflow gaps and recommending solutions.
• Maintain a high level of professionalism, confidentiality, and respect in all interactions.
• Assist management with performance monitoring and reporting.

Requirements

• MBA is an added advantage.
• 5–7 years of relevant experience in back office operations, customer service operations, or administrative roles.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).
• Solid understanding of ERP systems with the ability to extract and interpret data.
• Excellent writing and communication skills.
• Highly organized, coordinated, and detail-oriented.
• Respectful, mature, and professional demeanor suited for a senior role.