Secretary / Telemarketer at Marsand Bespoke Joinery Limited

Job Summary

• A Secretary/Telesales job description requires individuals to perform administrative tasks like managing correspondence and data, while also actively engaging in sales activities through phone calls to potential customers, selling products or services, and maintaining customer records to achieve sales targets and foster positive client relationships.
• Key duties include outbound calling, explaining product features, handling sales and contracts, and providing customer service through follow-up calls and feedback collection.Strong communication skills, a polite and patient telephone manner, and the ability to handle rejection and meet sales goals are essential for success.

Key Responsibilities
Sales & Outreach:

• Make outgoing calls to potential and existing customers to inform them about products and services.
• Generate leads and qualify prospects for the sales team.
• Achieve agreed-upon sales targets and promote additional products (upselling and cross-selling).

Customer Service & Relationship Management:

• Understand customer needs and tailor services to meet them.
• Maintain positive relationships with clients through follow-up calls and excellent customer service.
• Address customer complaints and questions with a polite and customer-focused approach.

Administrative Support:

• Update customer information in databases and maintain accurate records of calls and sales.
• Process sales and contracts accurately.
• Draft correspondence and manage office documents as part of the administrative support duties.

Market Research & Feedback:

• Gather feedback from customers and share it with the internal team to improve services.
• Conduct market research to understand customer needs and preferences.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 5 years work experience. 

Essential Skills & Qualities:

• Communication: Excellent verbal and written communication skills to clearly convey information and build rapport.
• Sales Acumen: Ability to explain product features, handle objections, and close sales over the phone.
• Customer Focus: A patient, polite, and customer-oriented attitude.
• Organization: Strong organizational skills for managing customer data, call logs, and administrative tasks.
• Resilience: The ability to handle pressure and rejection, as telesales is a results-driven role.
• Product Knowledge: A thorough understanding of the company's products or services.