Sales Team Lead at People Capacity Management

We are recruiting for the following role on behalf of our client, a group of companies into luxury interior design, fitness, and wellness solutions.

Role Description: To establish, develop and manage mutually beneficial relationships with customers by proactively anticipating and meeting customers’ needs at all times.

Reports To:

1st Line Superior: Divisional Head, Retail Sales

2nd Line Superior: Managing Director

Educational Qualifications /Certification     

First Degree (B.Sc) in any discipline

Experience 

4-7 years relevant work experience in a similar role

Knowledge Requirements

• Job Knowledge
• Product Knowledge
• Knowledge of the Real Estate industry
• MS Office Proficiency
• Financial Acumen

Critical Competencies

• Time management and prioritization
• Prioritization & Multitasking
• Active Listening
• Communication skills
• Attention to detail
• Planning & Organizing
• Interpersonal Skills
• Customer Service Skills
• Sales Skills
• Team Leadership
• Persona
• Friendly
• Creative
• Patience
• Empathetic
• An inclination to serve or help others
• Quick Learner
• Able to handle physical exertion
• Drive for Results
• Initiative & Resourcefulness
• Diligent and Energetic

JOB DESCRIPTION SUMMARY

Sales & Business Development

• Identify and approach potential clients, convert enquiries from potential clients to sales.
• Analyze customers’ needs and collect customers’ information to recommend products to improve sales.
• Developing strategies and action plans to improve short and long terms profitability growth in sales revenue of Key accounts.
• Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Prepare proposals and quotations for the provision of product solutions.
• Working with the Bagno Technik team in preparing installation proposals.
• Building and maintaining rapport with key clients; Hospitality, Corporate bodies, Fitness & Gym Outfits, Contractors, and Individuals, identifying new opportunities
• Negotiate contracts for purchases and manage, renew, and review contracts as required to enable effective customer/supplier relations.
• Develop and maintain relevant internal liaisons, to optimize quality of service, business growth, and customer satisfaction.
• Comply with performance objectives and targets provided.
• Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
• Developing new sales strategies/techniques to attract new customers to the showroom.
• Participate in the planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.

Team Management

• Provide technical and professional leadership to direct reports
• Manage team to ensure optimal performance.
• Support team members in pitching for and closing viable projects.
• Compile Weekly Team Reports.
• Present MPR reports on behalf of the Divisional Head when necessary.

Stakeholder Management

• Manage or escalate as appropriate customer complaints.
• Ensure clients are offered professional and quality service to increase sales.
• Maintain comprehensive database information on all existing relationships and prospects in liaison with information systems, and financial control functions.
• Maintain and develop relationships with new and existing customers in person and via telephone calls and emails.
• Perform sales and marketing duties as directed by the Divisional head.