Jobs at Club Concierge Africa

Responsibilities

• Conducting surveys and generating leads.
• Ensuring that off-site operations align with the company's objectives and contribute to its overall growth and success.
• Facilitating off-site activities aimed at promoting the company's offerings and attracting prospects, with a focus on charismatic attitude and effective communication.
• Conducting off-site promotional events and generating leads for sales opportunities.
• Representing the company professionally and ethically while adhering to industry regulations and standards during all interactions with potential customers.
• Engaging with potential customers at various venues such as airports, country clubs, malls, festivals, and community events to promote vacation ownership packages.
• Delivering compelling pitches and presentations to effectively communicate the benefits and features of the company's vacation ownership offerings.
• Collecting customer contact information and inputting it into the company database through the provided CRM tools.
• Providing excellent customer service and addressing inquiries from prospects.

Qualification/Experience/Skills

• Minimum of Degree; Diploma in Sales or Marketing preferred
• 1+ years’ experience in promotion, sales, hospitality, or event marketing
• Fluent in English; Swahili and additional languages an advantage
• Charisma, confidence, and resilience
• Public engagement and persuasive communication
• Target-driven with high energy
• Strong interpersonal skills
• Excellent communication and customer service skills.

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Responsibilities

Content Execution & Publishing:

• Schedule and publish daily content across all social media platforms (primarily Instagram, LinkedIn, Facebook, TikTok, and YouTube) in accordance with the content calendar.
• Ensure all posts are flawless, on-brand, and optimized for each platform's best practices (format, timing, tagging)

Community Engagement & Growth:

• Actively monitor and engage with our community by responding to comments, messages, and mentions in a timely, professional, and brand-appropriate manner.
• Proactively seek out relevant conversations and partnerships to increase brand visibility within luxury circles.
• Implement tactics to grow follower count and engagement rates organically.

Strategy Application & Hashtag Research:

• Execute the established social media strategy and campaign plans with precision.
• Conduct ongoing research to identify and implement high-performing, relevant hashtags and content trends for the luxury audience.
• Support the development of content pillars and campaign ideas with on-the-ground platform insights.

Reporting & Analytics:

• Track, measure, and analyze key social media metrics (engagement, reach, follower growth, website clicks) on a weekly and monthly basis.
• Compile clear, actionable social media performance reports to inform strategy and demonstrate ROI.
• Monitor competitor activity and industry benchmarks.

Qualification/Experience/Skills

• Bachelor’s degree in Marketing, Communications, or a related field, or equivalent practical experience.
• 2-3 years of hands-on experience managing social media accounts for a brand. Experience in hospitality or lifestyle brands is a strong plus.
• A proven track record of growing social media communities and improving engagement rates.
• Proficiency with social media management and analytics tools (e.g., Meta Business Suite, Hootsuite, Buffer, Later, Sprout Social). ● Strong copywriting and visual editing skills (using tools like Canva or basic Adobe Suite).
• Excellent understanding of social media algorithms, hashtag strategy, and current platform trends.