Sales Team Lead at Fenix International

Location: Lafia, Nasarawa
Team: Sales

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives - Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations - Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting - Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation- Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities - Constantly identify opportunities for driving activation and other sales within clusters.
• Plans- Draw up weekly/Monthly route plans for the FPCs
• Track Sales - Track daily/weekly/monthly sales target Vs actual with the FPCs
• POS Location- Scout for viable locations for POS Expansion and management

Achieve Excellent PH:

• Sales Compliance - Drive sales process compliance within clusters
• Customer Visits - Carry out daily / weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior - Drive the right customer behavior on payments by ensuring customers are directed to the nearest POS / SC for payments
• Product Choice - Ensure the right product is sold to the right customers
• Field Clinic - Participate in Field clinic activities
• Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
• Training - Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Recruitment - Regularly recruit new Fenix Power Champions (FPC) within territory
• Performance Monitoring - Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings - Hold regular meeting with the RPCs
• Training - Regularly train and retrain team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure - Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
• Reward - Design reward and recognition schemes for high performing RPCs
• Customer Forums - Participate in customer service forums, field clinics, weekly meetings with SCAs
• Team Building - Drive #One Team goal within clusters via team building activities

After Sales Support:

• Overdue Customer Visits - Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues - Escalate lingering issues to the SMs
• Quality Check - Daily / weekly checks on quality of installations by FPCs
• Swap stocks - Deploy and track swap stocks and children in the territory
• Repossession - Repossess Fenix kits from fringe customers
• Reporting
• Send weekly / monthly reports on sales activities within territory using approved template

Required Skills and Experience

• B.Sc. Degree or Equivalent
• 3-5+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment