Sales Team Lead - Federal Business (Ebonyi) at Credit Direct Limited

Job Details

Develop and implement effective strategies for initiating new mandates while overseeing a team dedicated to executing sales objectives. The focus will be on fostering both customer acquisition and retention by leveraging internal and external data to achieve optimal outcomes.

Key Responsibilities:

• Develop and oversee daily work plans for each team member.
• Develop and harness each team members’ skill to achieve the team target
  Organize periodic team marketing activities.
• Prospect and obtain necessary approvals for new markets/mandates.
• Conduct KYC on each customer introduced to the business by any team member.
• Aid team members in closing sales with difficult but willing prospects
• Assists management with hiring processes and new team member training/onboarding.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Conducts team meetings to update members on best practices and continuing expectations.
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Supports team manager and performs management duties when business manager is absent or out of office.
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
• Provide direction and clarify responsibilities for team members.
• Communicate effectively with team members and ensure that they are accurately and promptly informed as required. 
• Ensure team cohesiveness and effectiveness within the division. Ensure a seamless handshake with the processes and teams of other divisions.
• Ensure employee engagement within the team.
• Plan, support, evaluate the performance of members of the division. 
• Provide development support and equip team members with the knowledge and skills required to perform their job effectively. 

Requirements

• Critical Thinking, Problem Solving and Analytical Skills
• Leadership, Influencing and Motivation 
• Relationship Management (including collaboration & teamwork)
• Effective Communication Skills
• Change Management 
• In-depth Knowledge of Consumer Lending 
• Database Management