Sales Representative / Office Manager at Tati Consults

Responsibilities
Product Knowledge:

• Understand key specs of all laptops (CPU, RAM, storage, GPU, battery, screen type, ports).
• Know how to explain differences between models (e.g., i5 vs i7, GTX vs RTX, business vs gaming laptops).
• Stay updated on new arrivals and pricing.

Customer Engagement:

• Attend to walk-in, WhatsApp, Instagram, and Jiji enquiries quickly and professionally.
• Ask customers the right questions (budget, usage, preferred brand, screen size).
• Recommend the best laptop based on customer needs (school, graphics, business, gaming).

Sales Conversion:

• Follow up on all leads until closed or lost.
• Negotiate prices where allowed and secure deposits.
• Ensure smooth order processing and collection/delivery.

Content & Listing Duties:

• Create and post adverts on Jiji, WhatsApp status, Facebook, Instagram, etc.
• Ensure adverts follow your preferred format and include all important specs.
• Take clear product photos & short demo videos for listings.

Inventory Coordination:

• Track available stock and update out-of-stock items immediately.
• Notify you when popular models are running low.
• Label and arrange laptops neatly in the store.

Quality Checks:

• Test laptops before sale (battery, keyboard, screen, SSD, Wi-Fi, webcam, ports).
• Confirm chargers and accessories are working.
• Report any faults immediately.

Customer Education:

• Explain warranty, return policy, and care tips (battery care, overheating prevention).
• Guide customers on basic laptop setup if needed.

Documentation & Reporting:

• Record all sales, deposits, and customer details in a sales sheet or CRM.
• Submit daily/weekly sales reports.
• Track expenses (delivery fees, accessories purchased, etc.)

After-Sales Support:

• Follow up with customers after purchase.
• Handle warranty issues and complaints professionally.
• Assist with technical issues (OS activation, driver updates).

Store Management:

• Maintain a clean, presentable shop.
• Secure laptops, accessories, and packaging materials.
• Ensure power, UPS, and security are always set up.

Brand Representation:

• Maintain professional communication at all times.
• Represent the business positively online and offline.
• Build good customer relationships for repeat business and referrals.

Requirements

• Interested candidates should possess relevant qualifications
• Must reside close to Ajah and its environs.