Sales Operations Officer at Burn Nigeria

About the role

Burn is looking for a Sales Operations Officer who will play a crucial role in ensuring that the sales team is operating efficiently and effectively and that the company is achieving its sales targets.

Duties and Responsibilities

• Sales data reconciliation - Ensure sales data (Registration, manual Sno tracking docs & payment reference) is fully filled in the appropriate systems & work with SOM to follow up on the reconciliation of any missing data.
• Monitor the productivity of all sales agents in the field across all channels in their market daily via available dashboards & against established metrics. Share a weekly analysed productivity report with the SOM & commercial team.
• PJP – Shall ensure all PJPs in their market (Sales agents, Team leaders & Territory Sales Managers) are filled & approved by the relevant supervisor. Shall consolidate this data & share relevant reports with SOM & commercial team.
• PJP adherence –- Ensure PJP monitoring is ongoing for all agents in their markets & relevant reports being submitted by supervisors. Shall share PJP performance reports for their market with the SOM in the relevant formats/templates.
• Remuneration structure administration – Ensure performance data is filled for all dashboards in their market & up to date as per SOP timelines. Shall ensure commission data is accurate (verify this with RSM/TSM/TLs) before sharing performance with SOM & commercial leads for approval for remuneration.
• Reconciliation & verification of spend on trade activities – Shall ensure trade spend is only issued against approved PJPs. Will manage the reconciliation of trade spend in their markets by TLs, TSMs & RSMs monthly & prepare relevant reports for the SOM & commercial leads as per the relevant SOPs (not later than 30 days after the end of the month). Rationalization of trade spend (maker checker system).
• Training gaps analysis – Through data analysis, shall support the training officer, TSM & RSM in the country to identify training gaps within the commercial teams.