Sales Executive (Online Sales & Customer Relations) at Goldchek Herbals

Description

• We are seeking an experienced and strategic Sales Executive to lead our Online Sales & Customer Relations team.
• This role requires a dynamic leader who can drive sales growth, oversee customer engagement strategies, and ensure an exceptional client experience across multiple online channels.
• The ideal candidate will provide leadership, coaching, and direction to the sales team, while also managing high-value client interactions, resolving escalations, and developing strategies to achieve ambitious revenue targets.

Key Responsibilities

• Lead, coach, and develop the Online Sales & Customer Relations team to consistently achieve and exceed sales targets.
• Oversee customer engagement across online channels (social media, website, WhatsApp, email, etc.), ensuring prompt, professional, and effective communication.
• Develop and implement strategies to convert online inquiries into successful sales while driving repeat business and customer loyalty.
• Manage escalated customer complaints, resolve conflicts effectively, and maintain high customer satisfaction levels.
• Track and analyze sales performance data, customer feedback, and market trends to improve strategies and team efficiency.
• Collaborate closely with Marketing and Operations to optimize the customer journey and align sales initiatives with business goals.
• Prepare and present regular performance reports to senior management, highlighting progress, challenges, and growth opportunities.
• Drive continuous improvement in processes, technology adoption (CRM, online platforms), and customer engagement practices.

Requirements

• Interested candidates should possess an HND qualification
• 4 - 6 years proven leadership experience in sales management or team lead role, preferably within an online or digital sales environment.
• Strong track record of meeting and exceeding sales targets.
• Excellent leadership, coaching, and people management skills.
• Exceptional communication and interpersonal skills with the ability to build strong client and team relationships.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with CRM systems, spreadsheets, and digital communication platforms.
• Strategic thinker with strong analytical and organizational skills.
• Self-motivated, results-oriented, and capable of driving both individual and team performance.