Sales / Customer Services Experience Officer at Venus Finance

Job Summary

• The Sales/Customer Experience Executive is responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle.
• This role involves building and maintaining strong customer relationships, understanding customer needs, and collaborating with internal teams to deliver exceptional service and support.

Responsibilities
Sales and Business Development:

• Identify and pursue new sales opportunities through market research, networking, and lead generation.
• Develop and execute effective sales strategies to meet or exceed sales targets.
• Conduct sales presentations, product demonstrations, and negotiations to close deals.
• Maintain a deep understanding of the company's products and services to communicate Venus Finance’s value propositions to customers.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
• Utilize CRM software to track customer interactions, sales activities, and customer feedback.( For future purpose)

Customer Experience Enhancement:

• Collaborate with internal stakeholders, to ensure a seamless customer experience.
• Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Develop and implement customer retention strategies to enhance loyalty and reduce churn.
• Monitor and report on customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Market and Competitor Analysis:

• Conduct market research to identify trends, opportunities, and competitive landscape.
• Analyze competitors' products, pricing, and strategies to identify areas for differentiation and improvement.
• Provide insights and recommendations to the management team based on market and competitor analysis.

Reporting and Documentation:

• Prepare regular sales and customer experience reports for management review.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
• Contribute to the development and review of sales and customer experience policies and procedures.

Qualifications
Education:

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.

Experience:

• Proven experience in a sales or customer experience role, preferably within the finance industry.
• Demonstrated track record of meeting or exceeding sales targets.
• Experience with CRM software and other sales/customer service tools.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Other Requirements:

• Willingness to travel as needed for client meetings and industry events.
• Flexibility to work outside regular business hours when required.