Sales & Customer Service Representative at MOJEC/CLOU Meters Company

Job Objective

• To generate high-quality leads and support conversions for the 5kW and 10kW Solar Home System (SHS) products through proactive outbound engagement and customer relationship management.

Key Responsibilities
Lead Generation:

• Conduct outbound calls to prospective and existing customers to promote renewable energy products and solutions.
• Qualify leads based on customer energy needs, usage patterns, and affordability.
• Schedule follow-up calls and coordinate field sales visits where required.
• Maintain accurate call logs, lead status updates, and customer records using CRM systems or MS Excel.

Technical Sales Support:

• Provide basic to intermediate technical guidance on solar systems, PPS, and related renewable energy solutions.
• Assess customer load requirements and recommend appropriate product configurations.
• Clearly explain system specifications, performance expectations, installation requirements, and maintenance guidelines in non-technical language.
• Escalate complex technical inquiries to the engineering team when necessary.

Customer Engagement & Conversion:

• Clearly communicate product benefits, warranties, and after-sales support offerings.
• Address customer objections and technical concerns to improve conversion rates.
• Follow up consistently to drive deal closure and ensure smooth handover to field sales or installation teams.

Reporting & Performance Management:

• Meet or exceed daily and monthly call, lead generation, and conversion targets.
• Provide periodic reports on call activities, lead quality, customer feedback, and market insights.
• Support management with data-driven insights on customer demand trends and frequently asked technical questions.

Qualifications & Requirements

• Bachelor’s Degree in Sales, Business Administration, Marketing, or a related field.
• 2–4 years of relevant experience in sales or customer service, preferably within the energy or renewable energy sector.
• Strong proficiency in MS Excel, MS Word, and MS PowerPoint.
• Good understanding of Nigeria’s power sector (added advantage).
• Excellent communication, persuasion, and customer engagement skills.
• In-depth knowledge of the power sector in Nigeria, a plus.
• Female is preferred for gender balance